CRM/ Collection Specialist/ Inside Sales
4 weeks ago
Company Description
AIMLAY is a global educational and writing service platform for working professionals, offering courses from grade tenth to Ph.D. levels. The platform provides diverse educational courses delivered by renowned universities in India and full-fledged assistance for Ph.D. holders. With a focus on accessible education, AIMLAY aims to improve lives by providing convenient learning opportunities for working professionals.
Job Title: CRM (Collection/Payment Follow-up Specialist)
Company Name: Aimlay Pvt Ltd
Location: Rohini, Sector-10, Delhi - 110085
Experience: 1 year or above
CTC: Max up to 35,000 INR + monthly incentives
Role Description
This is a full-time on-site role for a CRM/Collection Specialist/Inside Sales position at Aimlay in Rohini. The role involves managing customer relationships, handling collections, and engaging in inside sales activities on a daily basis.
Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.
Building and maintaining a relationship with the existing clients.
Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.
Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.
Timely payment & collections from the customers
Interaction with customers Emails & over the phone.
Process payments and refunds
Increasing the company's sales by upselling its services.
Resolve billing and customer credit issues
Update account status records and collection efforts
Updating the existing customers on the ongoing projects.
Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.
Required Candidate profile
Experience in Collection/Payment follow-ups is a must.
Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role
Team handling experience is a plus point.
Knowledge of collection techniques.
Working knowledge of MS Office and databases is a plus.
Patience and ability to manage stress.
Excellent communication skills.
Skilled in negotiation
Problem-solving skills
Bachelors degree candidate from B2B & B2C experience is preferred.
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