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Ads Perf Manager I Growth US IC

4 months ago

Chennai, Tamil Nadu, India timesjobs Full time

Company:
, Inc

(NASDAQ:

AMZN), a Fortune 500 company based in Seattle, opened its online retail in July 1995 and today, stands as one of the worlds largest internet retailer. , Inc.

seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.

We operate retail websites in 15 countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun, and make history.

operates in a virtual, global eCommerce environment without boundaries and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.


Position:
Advertiser Success Team (AST)

Location:
IND, TN, Chennai

Job Overview:
The Advertiser Success Team (AST) at , Inc. is responsible for onboarding new advertisers and optimizing accounts of existing advertisers on SSPA or SA (Search Advertising).

The team focuses on providing personalized assistance to educate new advertisers and set them up for success, as well as performing account level optimizations for existing advertisers aligned with their goals.

We are currently looking to build a team of energetic and highly motivated Account Specialists to support new and existing advertisers in understanding the opportunities within Amazon Advertising programs to grow their businesses.


Responsibilities:


Act as the main point of contact for advertisers and facilitate their sales & marketing initiatives through a dedicated 1:1 outreach program.

Educate advertisers on Amazon Advertising products and analyze campaign performance to recommend and implement optimizations.
Provide support in campaign set-up and optimization using Performance Advertising tools and techniques.
Engage in 1:1 programs and online trainings to educate advertisers on Amazon Advertising products.
Address advertiser queries promptly and accurately, troubleshooting technical or implementation issues as needed.
Collaborate with internal teams to develop solutions, provide feedback to improve advertiser experience, and identify opportunities for product enhancements.
Own a portfolio of accounts including Standard and High Value advertisers, ensuring performance against key metrics and KPIs.

Communicate with customers via phone, chat, and other means, and provide regular updates on campaign progress, insights, and optimization solutions.

Work cross-functionally with Account Management, Sales & Marketing, and Product teams to identify and resolve issues blocking advertiser performance.
Mentor new team members and contribute to the development of best practices, SOPs, and frameworks for innovations.

Qualifications:
Experience in interacting with global clients (phone/email) and effective communication skills.
Quick learner of new tools and systems, with flexibility in adapting to changes.
Analytical mindset with the ability to multitask and address multiple advertiser issues simultaneously.
Customer-centric approach with attention to detail and strong research skills.
Proficient in online Advertising and possess excellent verbal & written communication skills.
Strong analytical ability with the capacity to develop insights and optimize campaign performance.
Stakeholder management experience with excellent communication skills across global locations.

This role at , Inc. offers a fast-paced environment that requires individuals comfortable working in a deadline-driven setting. If you are a hands-on, detail-oriented Sr.

Specialist looking to make a significant impact in the advertising space, we encourage you to apply and join our team to drive success for our advertisers and the business.

Please let me know if you need any further changes or additional information.