Sr Associate Incident Management at Fiserv Inc

2 days ago

Gurgaon, Haryana, India timesjobs Full time
Responsibilities

Requisition ID:

R
Date posted: 06/17/2024

End Date: 07/01/2024

City:
Gurugram

State/Region:
Haryana

Country:
India

Location Type:
Onsite

Calling all innovators find your future at Fiserv.

Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Incident Management - Sr Associate
What does Associate Incident Management do in Fiserv?

You will be responsible to Identify and close the knowledge gaps by creating, updating, and improving knowledge documents to keen information relevant for team members.

Proactively identify process improvements and process redundancies and collaborate towards an improved and more productive that enhance the employee experience.

What will the person do in his role?

Accept the Incident task and join the bridge in real time.
Confirm the impacted product, number of impacted client and end-user impact due to ongoing incident.
Create communication as per scenario on Incident
Assertive to ask questions and push for information on incident bridges.
Ability to navigate ServicePoint and use the Service Interruption Communication Tool within in SP.
Troubleshoot issues
Ensure the process SLAs are meet on daily basis
Provide client progress updates to Supervisor at required intervals
Managing the New Hire training plan and execute the same
Identify and close the knowledge gaps by creating, implementing training plans
Proactively identify process improvement and process redundancies, and collaborate towards improved and more productive process
Ensure compliance trainings are completed within time
Provide superior customer service
Liaise effectively and collaboratively with stakeholders to resolve the issues
Provide client progress updates to Lead at required intervals
Maintenance of SOPs and other process documents
Monitor Training & refresher for new associates
Share best practices with team to enhance skills and processing knowledge

What does the person need to have?

Graduate with minimum 3-5 yrs. of experience in similar domain & role
Good communication skills, both verbal and non-verbal communication skills
Good knowledge of Microsoft tools & Power Apps
Subject matter expert experience on papers
Out of box thinker and analytical mindset
Exposure to Lean and other quality methodology
Open to feedback and have a go getter approach

What would be great to have?
Exposure to VSM/ Risk management/Lean projects/RPA
Thank you for considering employment with Fiserv

Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.


Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.

We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

  • Incident Management

    2 weeks ago

    Gurgaon, Haryana, India Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Incident Management

    2 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    Responsibilities:Requisition ID R Date posted 06/17/2024End Date 07/01/2024City GurugramState/Region HaryanaCountry IndiaLocation Type OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations,...

  • Incident Management

    2 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    Responsibilities:Requisition ID R Date posted 06/17/2024End Date 07/01/2024City GurugramState/Region HaryanaCountry IndiaLocation Type OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations,...

  • Professional Incident Management

    3 days ago

    Gurgaon, Haryana, India timesjobs Full time

    ResponsibilitiesRequisition ID R Date posted 06/26/2024End Date 06/28/2024City GurugramState/Region HaryanaCountry IndiaLocation Type OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations,...

  • Technology - Summer Intern at Fiserv Inc

    2 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    # ResponsibilitiesRequisition ID R Date posted: 05/11/2024 End Date: 05/13/2024 City: Gurugram State/Region: Haryana Country: India Location Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...

  • Technology - Summer Intern at Fiserv Inc

    1 month ago

    Gurgaon, Haryana, India timesjobs Full time

    # ResponsibilitiesRequisition ID R Date posted: 05/11/2024 End Date: 05/13/2024 City: Gurugram State/Region: Haryana Country: India Location Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...

  • Technology - Summer Intern at Fiserv Inc

    4 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    # ResponsibilitiesRequisition ID R Date posted: 05/11/2024 End Date: 05/13/2024 City: Gurugram State/Region: Haryana Country: India Location Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...

  • Technology - Summer Intern at Fiserv Inc

    2 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    Job Title: Technology - Summer InternResponsibilitiesFiserv is currently looking for innovative and motivated Technology Interns to participate in the 10-week 2024 Summer Internship Program. Technology areas such as Application Development, Cyber Security, Data Science, Database Management, IT Project Management, and Quality Assurance are offering...

  • Technology - Summer Intern at Fiserv Inc

    1 month ago

    Gurgaon, Haryana, India timesjobs Full time

    Job Title: Technology - Summer InternResponsibilitiesFiserv is currently looking for innovative and motivated Technology Interns to participate in the 10-week 2024 Summer Internship Program. Technology areas such as Application Development, Cyber Security, Data Science, Database Management, IT Project Management, and Quality Assurance are offering...

  • Technology - Summer Intern at Fiserv Inc

    4 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    Job Title: Technology - Summer InternResponsibilitiesFiserv is currently looking for innovative and motivated Technology Interns to participate in the 10-week 2024 Summer Internship Program. Technology areas such as Application Development, Cyber Security, Data Science, Database Management, IT Project Management, and Quality Assurance are offering...

  • BPO Trade Settlement Sr Associate

    1 month ago

    Gurgaon, Haryana, India NTT Data Vertex Software Inc. Full time

    Apply for BPO Trade Settlement Sr Associate, Career Progress Consultants in Gurgaon for 1 - 5 Year of Experience on

  • BPO Trade Settlement Sr Associate

    2 weeks ago

    Gurgaon, Haryana, India NTT Data Vertex Software Inc. Full time

    Apply for BPO Trade Settlement Sr Associate, Career Progress Consultants in Gurgaon for 1 - 5 Year of Experience on

  • BPO Trade Settlement Sr Associate

    4 weeks ago

    Gurgaon, Haryana, India NTT Data Vertex Software Inc. Full time

    Apply for BPO Trade Settlement Sr Associate, Career Progress Consultants in Gurgaon for 1 - 5 Year of Experience on

  • Incident Manager

    2 weeks ago

    Gurgaon, Haryana, India Sampoorna Consultants Pvt. Ltd Full time

    Purpose Of Role :The role is doing end to end Incident Management for Voice issues for Legacy and CCaaS (Contact Center as a Service) solutions, is customer focused, and able to manage customer expectations while adhering to the SLA/KPI defined.Skills/Experience MIM-Voice : Typically engineering/science degree. Good network support knowledge and experience,...

  • Incident Management

    2 weeks ago

    Gurgaon, Haryana, India Nityo Infotech Full time

    MCSE,Network Experience Required 2 - 5 Years Industry Type IT Employment Type Permanent Location India Roles & Responsibilities Engage into WAR rooms and drive the outages solely,Manage the leadership and business communications,Timely team engagements/escalations Journal updates/documentation,Confident to ask questions and make...

  • Sr Associate

    2 weeks ago

    Gurgaon, Haryana, India UnitedLex India Pvt. Ltd. (Formerly known as iRunway India Pvt Ltd) Full time

    The vacancy for the role of Sr Associate / Consultant - Patent Preparation is with UnitedLex India Pvt. Ltd. (Formerly known as iRunway India Pvt Ltd)JOB TITLE:Sr Associate / Consultant - Patent PreparationJOB LOCATION:Gurgaon/BangaloreOVERALL PURPOSE OF JOB: We are seeking a highly motivated and experienced Patent Agent/Attorney to join our dynamic team to...

  • Sr Associate

    2 weeks ago

    Gurgaon, Haryana, India UnitedLex Full time

    About UsUnitedLex India Private Limited (formerly known as iRunway India Private Limited) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to...

  • Sr Manager

    4 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    : Sr Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B4101_1Date: 26 Sep 2023Location:Gurgaon, IndiaCompany:Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between...

  • Sr Manager

    2 months ago

    Gurgaon, Haryana, India timesjobs Full time

    : Sr Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B4101_1Date: 26 Sep 2023Location:Gurgaon, IndiaCompany:Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between...

  • Sr Consultant

    2 weeks ago

    Gurgaon, Haryana, India Insight Enterprises, Inc. Full time

    Requisition Number: 96281 Job Title – Sr Consultant M365 About Insight: Founded in 1988, Insight is headquartered in Chandler, Arizona, USA and has more and has more than 13000+ Teammates worldwide with global presence in Canada, United Kingdom, Germany, Australia, India, Singapore and many more. With offices in the prime location -Gurgaon and...