Current jobs related to Professional Incident Management - Gurgaon, Haryana - timesjobs

  • Deputy Manager

    4 months ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Develop and continuously grow the new service contracts businesses to new and existing customer base assigned. Ensure optimized sales and market coverage. Ensure on time renewal of existing jobs within active period. Actively look for new service agreement opportunities and ensure the retention of our existing customer base through team-working,...

  • OTC Billing Analyst

    2 weeks ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job DescriptionEnd to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute ManagementCreate Invoices and distribution to Client as well uploads in Third Party PortalsConsolidated Invocies, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory,Customer Support Team & uploads in third party...

  • IT Business Analyst

    7 days ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    Job Summary: We are seeking a highly analytical and skilled IT Business Analyst with expertise in Order to Cash Process, to join our team. The successful candidate will be responsible for investigating and defining business processes flows, identifying operational requirements, and issues to seek effective business solutions related to Order to Cash Process....

  • OTC Collection Analyst

    1 month ago

    Gurgaon, Haryana, Haryana, India Johnson Controls International Full time

    At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities, we live in. By solving today’s challenges while...

  • Career Opportunity for-Cyber-D&R- Incident Response with SIEM Solutioning-Gurgaon

    3 weeks ago

    Gurgaon, India Deloitte Full time

    our potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presentsan opportunity to unleash and realize your potential amongst cutting edge leaders, andorganizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our...

  • Security Analyst

    1 day ago

    gurgaon, India Assystem Full time

    Assystem Stup is a full-service project delivery consultancy company offering master planning, comprehensive building design, engineering and project management services. We serve many clients in decarbonised energy, transportation, cities & territories, buildings and commercial, institutional, recreational and manufacturing facility infrastructures. As...

  • Career Opportunity for-Cyber-D&R- Incident Response with SIEM Solutioning-Gurgaon

    3 weeks ago

    gurgaon, India Deloitte Full time

    our potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presentsan opportunity to unleash and realize your potential amongst cutting edge leaders, andorganizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our...

  • Career Opportunity for-Cyber-D&R- Incident Response with SIEM Solutioning-Gurgaon

    4 days ago

    gurgaon, India Deloitte Full time

    our potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presentsan opportunity to unleash and realize your potential amongst cutting edge leaders, andorganizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our...

  • Security Analyst

    1 day ago

    gurgaon, India Assystem Full time

    Assystem Stup is a full-service project delivery consultancy company offering master planning, comprehensive building design, engineering and project management services. We serve many clients in decarbonised energy, transportation, cities & territories, buildings and commercial, institutional, recreational and manufacturing facility infrastructures.As part...

  • Security Analyst

    3 months ago

    gurgaon, India Assystem Full time

    Assystem Stup is a full-service project delivery consultancy company offering master planning, comprehensive building design, engineering and project management services. We serve many clients in decarbonised energy, transportation, cities & territories, buildings and commercial, institutional, recreational and manufacturing facility infrastructures.As part...

  • Security Analyst

    3 months ago

    Gurgaon, India Assystem Full time

    Assystem Stup is a full-service project delivery consultancy company offering master planning, comprehensive building design, engineering and project management services. We serve many clients in decarbonised energy, transportation, cities & territories, buildings and commercial, institutional, recreational and manufacturing facility infrastructures.As part...

  • Travel Professionals

    4 days ago

    gurgaon, India Trans Indus Destination Management Pvt Ltd Full time

    Travel Professionals Harji’s India is a London based tour operator specialising in tailor-made holidays to India, with its own DMC (Destination Management Company) in India, Trans Indus India . Both the companies were set up by Harji Singh, who resigned from the IAS to indulge his passion for travel and to promote India as a travel destination to...

  • Travel Professionals

    1 week ago

    gurgaon, India TRANS INDUS DESTINATION MANAGEMENT PVT. LTD. Full time

    Travel ProfessionalsHarji’s India is a London based tour operator specialising in tailor-made holidays to India, with its own DMC (Destination Management Company) in India, Trans Indus India .Both the companies were set up by Harji Singh, who resigned from the IAS to indulge his passion for travel and to promote India as a travel destination to foreign...

  • Travel Professionals

    4 days ago

    gurgaon, India Trans Indus Destination Management Pvt Ltd Full time

    Travel ProfessionalsHarji’s Indiais a London based tour operator specialising in tailor-made holidays to India, with its own DMC (Destination Management Company) in India,Trans Indus India .Both the companies were set up by Harji Singh, who resigned from the IAS to indulge his passion for travel and to promote India as a travel destination to foreign...

  • Security Analyst

    2 weeks ago

    Gurgaon, India Assystem Full time

    Assystem Stup is a full-service project delivery consultancy company offering master planning, comprehensive building design, engineering and project management services. We serve many clients in decarbonised energy, transportation, cities & territories, buildings and commercial, institutional, recreational and manufacturing facility infrastructures. As...

  • Travel Professionals

    1 week ago

    Gurgaon, India TRANS INDUS DESTINATION MANAGEMENT PVT. LTD. Full time

    Travel ProfessionalsHarji’s Indiais a London based tour operator specialising in tailor-made holidays to India, with its own DMC (Destination Management Company) in India,Trans Indus India .Both the companies were set up by Harji Singh, who resigned from the IAS to indulge his passion for travel and to promote India as a travel destination to foreign...

  • Security Professional

    3 weeks ago

    gurgaon, India Publicis Re:Sources Full time

    ResponsibilitiesUnderstand business security requirements and develop accurate and realistic design plan along with risk mitigation solutions for the project.Have a broad technical and deep security-based background.Able to take highly technical requirements & create easy to understand, complete standard operating procedures.The Analyst works with multiple...

  • IT Professional

    4 months ago

    Gurgaon, India amdocs Full time

    **Who are we?**: **In one sentence**: **What will your job look like?**: Provide support to Amdocs internal users for IT related support Knowledge to support various Desktop and Laptop models available in Amdocs Image Amdocs Laptops and desktops with the Amdocs image Knowledge to support windows related issues escalated by Remote Support Manage...

  • IT Professional

    3 months ago

    Gurgaon, India Guru Kripa Consultants Full time

    Hi we are hiring IT professional having these qualities - Can manage a well talented team of I.T professionals - should have experience in managing the social media team for a global brand - should have experience in managing the I.T roadmap of projection for the company - must have the experience in building the business continuity plan and risk assessment...

  • Senior Manager Environment Health Safety

    1 week ago

    Gurgaon, India KNR Management Consultants Full time

    Role: Sr. Manager – Environment, Health & SafetyExperience : Min. 7 YearsLocation – Gurgaon*CoreCorporate EHSRole .*Industry Preference - Logistic, F&B Manufacturing or Manufacturing.Responsibilities:EHS System and Capacity BuildingIdentify missing EHS processes and systems as per ISO 14001 and 45001Identify EHS champions across facilities management and...

  • Senior Manager Environment Health Safety

    1 week ago

    Gurgaon, India KNR Management Consultants Full time

    Role: Sr. Manager – Environment, Health & SafetyExperience : Min. 7 YearsLocation – Gurgaon*Core Corporate EHS Role .*Industry Preference - Logistic, F&B Manufacturing or Manufacturing.Responsibilities:EHS System and Capacity BuildingIdentify missing EHS processes and systems as per ISO 14001 and 45001Identify EHS champions across facilities management...

  • Senior Manager Environment Health Safety

    4 days ago

    gurgaon, India KNR Management Consultants Full time

    Role: Sr. Manager – Environment, Health & SafetyExperience : Min. 7 YearsLocation – Gurgaon*Core Corporate EHS Role .*Industry Preference - Logistic, F&B Manufacturing or Manufacturing.Responsibilities:EHS System and Capacity BuildingIdentify missing EHS processes and systems as per ISO 14001 and 45001Identify EHS champions across facilities management...

  • Neolytix - IT Support Specialist - Incident Management Tool

    4 months ago

    Gurgaon/Gurugram/Haryana, India Neolytix Full time

    Job Description : - Provides IT support to internal users.- Should be comfortable interacting with international customers in English language.- Will be part of a global support operations group virtual team with peers from Neolytix offices globally. Experience & Qualifications :- Candidate should have excellent communication.- Good Knowledge of...

  • Manager

    5 days ago

    gurgaon, India Acquara Management Consultant Full time

    Job Description: Manager Finance - Transfer Pricing Employment Type: Full Time Minimum Work Experience: 3 - 5 Years post qualification. Minimum Education Level: CA Position Overview – Manager, Transfer Pricing We are looking for a highly motivated and experienced Transfer Pricing Professional to join our dynamic team. The ideal candidate will be a...

Professional Incident Management

3 months ago

Gurgaon, Haryana, India timesjobs Full time
Responsibilities

Requisition ID R
Date posted 06/26/2024
End Date 06/28/2024
City Gurugram
State/Region Haryana
Country India
Location Type Onsite

Calling all innovators find your future at Fiserv.

Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Professional, Incident Management

What does Associate Incident Management do in Fiserv?


You will be responsible to Identify and close the knowledge gaps by creating, updating, and improving knowledge documents to keen information relevant for team members.

Proactively identify process improvements and process redundancies and collaborate towards an improved and more productive that enhance the employee experience.

What will the person do in his role?

Accept the Incident task and join the bridge in real time.
Confirm the impacted product, number of impacted client and end-user impact due to ongoing incident.
Create communication as per scenario on Incident
Assertive to ask questions and push for information on incident bridges.
Ability to navigate ServicePoint and use the Service Interruption Communication Tool within in SP.
Troubleshoot issues
Ensure the process SLAs are meet on daily basis
Provide client progress updates to Supervisor at required intervals
Managing the New Hire training plan and execute the same
Identify and close the knowledge gaps by creating, implementing training plans
Proactively identify process improvement and process redundancies, and collaborate towards improved and more productive process
Ensure compliance trainings are completed within time
Provide superior customer service
Liaise effectively and collaboratively with stakeholders to resolve the issues
Provide client progress updates to Lead at required intervals
Maintenance of SOPs and other process documents
Monitor Training & refresher for new associates
Share best practices with team to enhance skills and processing knowledge

What does the person need to have?

Graduate with minimum 3-5 yrs. of experience in similar domain & role
Good communication skills, both verbal and non-verbal communication skills
Good knowledge of Microsoft tools & Power Apps
Subject matter expert experience on papers
Out of box thinker and analytical mindset
Exposure to Lean and other quality methodology
Open to feedback and have a go getter approach

What would be great to have?

Exposure to VSM/ Risk management/Lean projects/RPA

Thank you for considering employment with Fiserv

Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.


Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.

We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.