Cognizant hiring for Engineering Ops Manager

1 month ago


Pune, Maharashtra, India Cognizant Technology Solutions Full time

Cognizant hiring for Engineering Ops Manager

Location :Pan india

Minimum Qualifications:

? Bachelors in Technology

? 5+yr relevant experience

? Proficient in English, written and spoken

? Advanced knowledge of how to use Google Workspace tools such as Forms, Sheets, Slides, Docs etc.

? Demonstrated mastery of project management methodologies (e.g., Agile, Scrum, Waterfall, Kanban).

? Strong Analytical skills - Excel/Sheets, SQL (Looker is a plus)

? Proven experience managing complex projects with several stakeholder groups, ideally in content production, software development or BI

? Experience in Escalation Management and stakeholder communication

? Proven people management and prioritization skills

? Proficient in making data-driven decisions

? Outstanding program execution skills, thought leadership, independent follow-through, problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written

? Risk Management and Proactive Problem-Solving: Strong anticipation of potential issues, risks, and bottlenecks, combined with adept problem-solving skills and the ability to devise mitigation and contingency plans.

Key Responsibilities:

? Build & execute end-to-end project plan for special projects that use Google tools & technologies to improve operations & save efforts

? Oversee different tech & non-tech projects within the larger support team to ensure they are integrated closely with each other resulting in high customer satisfaction & low turnaround times

? Escalation Management (revamping the escalation process, assist with comms, resolution and the postmortems)

? Closely collaborate with Zendesk & Looker experts on building data pipelines necessary to gather operational data for general support & program support

? Continuous Improvement (Work with Process Excellence teams to identify areas of improvement inefficiency and CSAT & help execute solutions)

? Collaborate with Project Managers across different functions to develop a holistic and standardized approach to Project Management, data collection and reporting

? Continuous Improvement (Work with Process Excellence teams to identify areas of improvement inefficiency and CSAT & help execute solutions)


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