365 Customer Service CRM Functional Consultant

3 weeks ago


Mumbai, Maharashtra, India iimjobs Full time

Job Title: 365 Customer Service CRM Functional Consultant

Location:Mumbai

Position Overview:

We are looking for a dynamic and experienced 365 Customer Service CRM Functional Consultant to join our team. The ideal candidate will have a deep understanding of Microsoft Dynamics 365 Customer Service module and extensive experience in implementing and configuring CRM solutions for clients. The candidate should possess strong analytical and problem-solving skills, excellent communication abilities, and the ability to work collaboratively with clients and internal teams to deliver successful CRM implementations.

Responsibilities:

- Collaborate with clients to gather and analyse business requirements for CRM implementations.

- Design and configure Microsoft Dynamics 365 Customer Service module to meet client needs and business objectives.

- Customize CRM forms, views, workflows, and dashboards to optimize user experience and enhance productivity.

- Conduct system testing and quality assurance to ensure that CRM solutions meet functional requirements and performance standards.

- Provide training and support to clients on the use and administration of CRM systems.

- Work closely with project managers, developers, and other stakeholders to deliver projects on time and within budget.

- Stay current with Microsoft Dynamics 365 updates and best practices, and provide recommendations for system enhancements and improvements.

Requirements:

- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.

- 5-6 years of experience working as a functional consultant on Microsoft Dynamics 365 CRM projects.

- Strong knowledge of Microsoft Dynamics 365 Customer Service module, including configuration, customization, and integration capabilities.

- Experience with CRM implementation methodologies (e.g., Agile, Waterfall) and project management tools.

- Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

- Outstanding communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with cross-functional teams.

- Having Microsoft Dynamics 365 certifications will be advantage (e.g., MB-230: Microsoft Dynamics 365 for Customer Service).

- Experience with other Microsoft Dynamics 365 modules (e.g., Sales, Marketing) and Power Platform (Power Apps, Power Automate) is a plus.



  • Mumbai, Maharashtra, India timesjobs Full time

    : FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...


  • Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing...


  • Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...


  • Mumbai, Maharashtra, India Athena Training and Placement Services Full time

    Looking for an SAP b1 technofunctional consultant for a leading IT company in Mumbai. Hybrid mode of working.Experience 3 to 4 yearsSalary negotiable. The number shown is a watsapp number. Kindly watsapp. Do not call.Experience : 3 - 6 YearsNo. of Openings : 1Education : B.Tech/B.ERole : Techno Functional ConsultantIndustry Type : IT-Hardware & Networking /...

  • Functional Consultant

    3 weeks ago


    Mumbai, Maharashtra, India Client of Genetic Callnet Full time

    Key Responsibilities : SAP HCM Consultant responsible for end-to-end delivery of customization around HCM module through Design, Configure, Develop and Deploy S4 HANA Solution to meet client requirementsTechnical Experience: - Must have good hands-on experience in SAP HCM Time Management positive and negative for factories and office.- Must have basic...


  • Mumbai, Maharashtra, India genetic callnet Full time

    Apply for Customer Service Executive, Career Progress Consultants in Mumbai for 0 - 3 Year of Experience on


  • Mumbai, Maharashtra, India Servilint Technologies Full time

    Responsibilities :We are looking for a Service CRM Implementation and Customization Engineer to join our team and help us deliver high-quality solutions for our clientsYou will be responsible for designing, configuring, testing, and deploying Zendesk requirements and best practicesYou will also be able to customize Zendesk using APIs, webhooks, apps, themes,...

  • Project Lead

    2 weeks ago


    Navi Mumbai/Mumbai, Maharashtra, India ProPMO Services Private Limited Full time

    Job Description :We are seeking a dynamic and experienced Project Lead to spearhead CRM implementation projects involving vTiger and Sugar CRMs as part of our company's comprehensive digital transformation initiatives for our valued customers. The successful candidate will play a pivotal role in ensuring the seamless integration and optimization of CRM...


  • Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSResponding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and...


  • Mumbai, Maharashtra, India Tata Communications Ltd Full time

    Apply for Manager Customer Service Operations Cloud & Security Customer Service Operations B3201_2, Career Progress Consultants in Mumbai for 4 - 7 Year of Experience on

  • Zoho CRM Developer

    2 weeks ago


    Mumbai/Navi Mumbai/Pune, Maharashtra, India ProPMO Services Private Limited Full time

    Job Description:Zoho CRM Developer / Administrator is for candidates having 3 years to 7 years experiences looking to develop the career as a developer/Senior Developer. This position has a competitive salary and there will great learning potential. The Job will also involve extensive on project experience on various CRM Products such as Zoho CRM, Zoho...


  • Mumbai, Maharashtra, India Armour Corporate Services Full time

    Job Purpose :The Workday Techno Functional Consultant plays a pivotal role in implementing, configuring, and maintaining the Workday system to meet the specific needs of Aptia India. This role combines technical expertise with an understanding of business processes to ensure the effective utilisation of the Workday platform.Key Responsibilities :Requirements...


  • Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS Getting deep into issues & providing efficient solution with help of theinternal Team. Monitoring loads on the application system Email communications and follow-upsPrevious International customer service experience Excellent written and verbal communication skills Good listening skills Must be able to understand issues, help create...

  • CRM Executive

    7 days ago


    Mumbai, Maharashtra, India timesjobs Full time

    CRM ExecutiveHandling Major Corporate Group.Handling queries of HR/Employee through emails& Calls and resolve them.Solving Customer/HR/Broker's queries related to claims and other issues.Following up with Insurance Company for endorsement and getting the same updated in system.Guiding customers to apply for claims and with policy Terms & Conditions.Register...


  • Mumbai, Maharashtra, India Brisk Win IT PVT Ltd. Full time

    Role : Finance Functional ConsultantYear Experience : At least 6+ years in Finance Domain and minimum 2+ years in Workday Finance- Should be strong in Workday Finance ERP- Candidate should have strong functional knowledge in WD Finance functional module - Financial Accounting, Business Assets, Budgets, Procurement, Supplier, Banking & Settlement and...


  • Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSHandling overall operations of Logistics from source to delivery. Be a first point of contact to handle and resolve customer complaints. Research information and troubleshoot problems using available resources. Getting deep into issues & providing efficient solution with help of the internal Team. Monitoring loads on the application system Email...


  • Mumbai/Pune, Maharashtra, India Job Store Consulting Full time

    Role : Oracle Fusion Finance Functional ConsultantLocation: Mumbai/ PuneWork Type: Hybrid Model Job Type : PermanentExperience : 6 -12 yearsNotice : ImmediateJob Description :Oracle Fusion Finance Functional Cloud including GL (General Ledger), AP (Accounts Payables), AR (Account Receivables), FA (Fixed Assets) and CM (Cash Management).Participate in...


  • Mumbai, Maharashtra, India timesjobs Full time

    Job DescriptionWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift proficient and friendly manner.You will have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an...


  • Mumbai/Pune/Navi Mumbai, Maharashtra, India Techno Wise Full time

    We are seeking a highly skilled SAP HANA Techno-Functional Consultant with at least 8 years of hands-on experience to join our team. As a key member of our SAP implementation and support team, you will be responsible for delivering innovative solutions leveraging SAP HANA technology to meet business objectives. The ideal candidate will possess a blend of...

  • Sales Consultant

    2 weeks ago


    Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 3 to 4 LakhsLOCATION:Mumbai, Maharashtra, IndiaHandle sales & marketing activitiesHandle enquiries and developing relationships with customersArrange test drives & visits for customersAssist customer in finance process to get a car loanEnsure customer satisfaction through entire processDetailed followup of all customer leadsConduct home visits to...