Senior Enterprise Operations Engineer

4 weeks ago

Pune, Maharashtra, India Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Enterprise Operations Engineer

Overview

Join Mastercard's Enterprise Operations team to provide essential technical support for our operations environment. As a key member of the team, you would provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives. Analyse trends over time to understand Mastercard System Performance and develop plans for improvement. Understands proper escalations and ensures they are executed accurately.

Role


• Perform Tier II support functions for the Mastercard Enterprise Operations team


• Provide project support for major initiatives with an emphasis on operations and operational support


• Perform proactive network analysis to ensure network integrity and performance is in an optimal state


• Develop documentation to support the operations environment


• Develop metrics to measure efficiencies within the environment


• Interact effectively with partners, customers and stakeholders


• Plan, coordinate and implement change within the network infrastructure


• Produce reports and documentation of impacting issues


• Understand documentation of tickets and manage shifts tickets.

Skills/Abilities


• Effective and Strong analytical and problem-solving skills.


• Strong written and verbal communication, organization, and interpersonal skills


• Delegation skills to ensure comprehensive coverage, support leadership, provide guidance to the team, and understand daily issues, activities, and implementations during shifts


• In-depth knowledge of networking protocols, security measures and best practices.


• Hand-on experience with Aruba Clearpass is highly desirable.


• Expertise in managing Palo Alto Firewalls, including Panorama, and proficiency with Checkpoint Firewalls.


• Sound knowledge of Arista EOS and CVP (CloudVision Portal)


• Proficient in the implementation and management of SDWAN and DMVPN with PfR on Cisco networks.


• Experience in packet analysis using Wireshark.

All About You


• Bachelor's degree or equivalent experience


• Candidate will require broad knowledge with routing/switching, tunneling, security operations/engineering, MPLS, Firewalls and SDWAN


• Basic scripting and tool monitoring,


• Firewalls and SDWAN experience highly desired.


• 3 to 5 years' experience required.

Work Conditions


• Participate on an on-call roster after a qualifying period of time


• Hybrid working conditions

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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