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Helpdesk Senior Associate

3 months ago

Bengaluru, Karnataka, India timesjobs Full time
Helpdesk Senior Associate

Date:

Jul 5, 2024

Location:

Bangalore, KA, IN

Company:

NTT DATA Services

Requirements:

Helpdesk Sr. Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with minimum 1 year of international calling experience
Good comprehension & writing skills.
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window

:


Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Job Segment:

Help Desk, Information Technology, Technology