Service Delivery Specialist- Cloud

4 weeks ago

Bengaluru, Karnataka, India Alstom Full time

Req ID:446805

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Purpose of the Job:

Reporting to Head of Service Delivery - Cloud & Compute at Alstom IS&T, you will be in charge of Level 1 escalation @ Technology level and for all infrastructure operations deliverables related to Cloud & Compute services of Alstom.

Organisation structure (job belongs to..)

IS&T / Technology & Security / Compute & Cloud Operations

Reports directly to:

Head of Service Delivery - Cloud & Compute

Key Responsibilities & Accountabilities:


•Responsible for effective coordination with supplier(s) for provisioning, installation /configuration, operation, and maintenance of infrastructure hosting from Alstom applications


•Accountable for all Enterprise Transverse/security services hosted and maintained in and for Alstom Transport IS&T infrastructure hosting services including Cloud platforms


•Responsible for planning and maintenance of Infrastructure for Compute & Cloud hosting services across the organization


•Maintain an awareness of business, technical, architecture, infrastructure, and end user support issues and act as sounding board to aid in the development of creative solutions


•Lead resolution of major infrastructure problems – set up an effective problem identification and resolution system to manage the problem resolution process


•Ensure overall service delivery, and monitor / track delivered solutions to ensure fit with business requirements


•Collaborate with business partners and the various IT functional areas to prioritize projects, and develop and implement system plans that address the functional requirements of the business, and adhere to established strategic business and systems objectives


•Work with the other stakeholders to comply with applicable disaster recovery and business continuity policies; work with technology and business management to address any identified gaps


•Work with partners to trouble-shoots, diagnose and resolve issues. Identify root cause of the problems and implement preventative actions


•Provides clear oral and written communication of change activity and outage events to peers and senior leadership within the organization.


•Maintains high quality customer service to clients and customers. Works closely with customers/clients in order to map and support their operational needs.


•Develop and maintain measurable health and performance metrics; Assess performance to ensure that it meets the present and future needs of the business.


•Provides capacity planning recommendations to senior management


•Contribute to develop Run standards with Design Authority and Drive Innovation along with Suppliers in the eco-system.


•Ensure Backup & Recovery procedures & policies are in place and implemented for all databases under the operational responsibility of RUN team.


•Drive efficiency and reduce the Operating cost of the Infrastructure .


•Analyze facilities bandwidth requirements and system interdependencies along with other IT towers. Contribute to capacity planning models

Educational Qualifications:

Graduated with a Bachelors degree in Engineering, Science or Technology

Experience:


• Should have at least 8-10 years experience in IT with majority of it in IT Infra technology hands-on knowledge and leading a team/expertise in IT operations delivery.

• Demonstrated competency in Infrastructure hosting services and functions.

Competencies & Skills

Mandatory:


• Should have good communication and ITIL management skills.


• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom

• Cloud platform exposure (Preferably MS Azure Cloud)


• Experience in ITIL/Infra Operations processes and framework


• Ability to collaborate, influence and motivate cross-functional teams


• Team player


• Ability and flexibility to adapt to change, including shifting and competing priorities


• Demonstrates strong customer, quality, cost and delivery focus


• Demonstrated competency collaborative work with strong abilities in relationship management


• Proven ability to work in global companies and delivering infrastructure across multiple geographies


• DC Infrastructure L2/L3 hands-on knowledge


• Vulnerability management


• Regulatory compliance


• Fix vulnerabilities


• Risk Management


• investigating security breaches


• Ethical hacking


• Patch management


• EDR solution's - CB, Tehtris, Microsoft Defender, CrowdStrike, McAfee

Desirable:

Cross-functional knowledge

Domain experience

ITIL certification

Cloud services administration certification (Preferably MS Azure)

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Job Type:​Experienced​

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