ShadowFax - Manager - Process Excellence (2-4 yrs)

3 weeks ago


Surat, Gujarat, India iimjobs Full time
Manager - Process Excellence @Shadowfax

  • Location: Surat
  • Design and run the pan India Process Excellence program
  • Thorough understanding of the systems and processes to identify performance gaps and resolve the same
  • Centrally drive process audits for operational processes at all DC sites and corrective measures to achieve the benchmarks. Coach the site teams to continuously raise the bar on process excellence.
  • Coach the operations team for self audits and drumbeat adherence
  • Work with operations team for adherence of operational SOPs via gap analysis
  • Designing of stable process SOPs for DC operations
  • Design frameworks to undertake data analysis to deep dive the process gaps linked to operational misses
  • Lead the central team in rollout of new initiatives and products at sites for process improvements and reapplications
  • Develop a culture of loss elimination at sites and coach site teams to lead specific loss elimination projects. Coach the teams on loss elimination tools

Experience:

  • 2+ years of post MBA OR 5+ years of post B.Tech experience in an Operations/ Audit/ Quality/ Service Excellence role in a Logistics or supply chain organisation
  • Managed a team
  • Strong data analysis and problemsolving capabilities
  • Proficiency in Excel is a must
  • Experience of executing things on ground is a must
  • Good stakeholder management skills
  • Good written and verbal communication skills for articulation of issues, solutions and collaborating with stakeholders at all levels
  • Proficient in Word, PowerPoint
  • Candidates with work experience in Ecommerce logistics operations preferred


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