Operations Manager

2 weeks ago

GuwahatiMaharashtraMumbaiPuneThaneGujaratAhmedabadBangaloreHyderabadKolkataChennaiTamil N, India iimjobs Full time
Operations Manager (IT)

Job description :

Role and Responsibilities :

  • The person would be responsible for endtoend delivery and client interactions for the project
  • End to end ownership of all contractual qualitative deliverable across multiple programs
  • Ownership for Quality delivery of the process, works closely with the other functional areas like Program Management, Operation, Training, HR, WFM to ensure smooth operation & service delivery which ranges from client set Qualitative KPIs
  • Identifying process issues and taking corrective action
  • Should have handled client interaction
  • Defining measures of success of each process and track it to showcase the performance of the overall team.
  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Collaborate with the leadership team to build an environment of collective responsibility and accountability
  • Develop, implement, and monitor daytoday operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
  • Translate business requirements and hypotheses into analyses and insights to aid business decision making
  • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
  • Excellent communication skills
  • The candidate should also have excellent problemsolving capabilities and lateral thinking

Skills :

  • Closely monitoring daily productivity against the defined Service Level standards
  • Perform regular audit checks on client defined compliance requirements
  • Analyze and generate reports for team performance on processes
  • Excellent Presentation skills are mandatory
  • Develop a continuous learning process for the team
  • Review /audit transactions performed by the team
  • Supervise and support team members to ensure that delivery is consistent with or exceeds

Applicants Specifications & Qualification:

  • Ability to handle pressure and a natural go getter
  • Knowledge of operational process, logical thinking, reporting and analysis
  • Ability to work within challenging environment within timelines
  • Excellent handson skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to internal customers
  • To create a conducive and stimulating environment for the teams to accomplish their goals
  • Manage expectations of team members and proactively should sense their needs
  • Should come with innovative ideas for process betterment
  • Ability to drive process, performance, and transformation
  • Able to guide the team by implementing best practices and always leadbyexample

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