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Helpdesk Senior Representative
2 months ago
Helpdesk Senior Representative
Date:
Jul 12, 2024
Location:
Bangalore, KA, IN
Company:
NTT DATA Services
Job Role
Domain:
Global End User Services
Years of Experience:
1-2 years
Requirements:
Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate.
Good communication skills with 6 months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Job Responsibilities:
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Troubleshoot issues related to MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications.
Job Segment:
Help Desk, Information Technology, Technology