Meritto - Senior Manager - Customer Success (5-8 yrs)

Found in: beBee jobs IN - 2 weeks ago


Chennai, Tamil Nadu, India iimjobs Full time

Senior Manager - Customer Success


Position Overview :

Overview :

Build strong relationships with customers and ensure they are optimizing a product or service to receive the highest ROI.

Candidates need to know/understand the ins and outs of product and service to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds.

A Customer Success Manager plays a major role in hiring, training and mentoring customer success teams and takes the charge of implementing policies with the internal team to establish a level of quality customer success.

Key Roles & Responsibilities:

- Manage Customer Success team, enabling them to achieve/exceed their KRA/KPI.

- Manage customer and partner activity, risks and growth opportunities, submit accurate forecasts to management periodically.

- Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities.

- Act as the voice of the customer internally; as the steward of the customer relationship, work cross functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes.

- Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction.

- Achieve/exceed target KPIs including but not limited to renewal %, upsell %, monthly active usage, and NPS.

- Work closely with the team & keep them motivated & passionate towards work.

- Travel with a team on client sides to review client health and feedback.

Eligibility Criteria:

- Should be extremely comfortable in the fast-paced, high-growth startup environment

- Proficient with reporting tools and web analytics.

- Degree in Computer Science/IT (B.Tech/B.E/BCA/MCA).

- Post-Graduation (MBA/PGDM) preferred.

- 5+ years of relevant working experience required preferably in digital marketing/education domain/SaaS based organizations.


  • Senior Manager

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Senior Manager-HRJob Description:The position holder will be responsible for a Regional Head HR for Region to oversee the recruiting, Admin and training of our division's employees. Regional Head HR responsibilities include supervising local Admin, HR teams, and implementing company policies. 1. You will be handling HR Operations, Talent Acquisition, Talent...

  • Refex Group

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    FLYASH ManagementProfile Synopsis:We are seeking a result-oriented Head to lead our Coal and ASH Business. The Head will be responsible for overseeing the strategic direction, growth, and overall success of the organization. The ideal candidate should possess extensive experience in the Power Plants, specifically in Coal and FLYASH management, and have a...

  • Senior Brand Manager

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    1. Team role Responsible for managing the P&L of category(s)/ brand(s)2. Work closely with sales & distribution teams across channels for establishing and achieving the business plans (top-line & profitability) through effective ATL & BTL programs3. Lead various market research - Brand Track, U&A, Packaging tests, Insight Mining, Fragrance test,...

  • Workforce Planning Manager

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Position: Workforce Planning ManagerLocation: ChennaiExperience: 5-8 yearsNote - Need candidate having consulting background from MANUFACTURING / AUTOMOTIVE Industry onlyResponsibilities:- Develop and implement comprehensive workforce planning strategies to meet organizational objectives.- Analyze current manpower utilization and identify areas for...

  • Business Development Manager

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Job Responsibilities:- Developing new business opportunities by analysing account potential; Generating New Sales Leads, Managing all the web leads and following up with them to setup an appointment ,Managing Existing Accounts, Creating Opportunities from the SME & Enterprise Accounts, Managing the Entire Sales Cycle.- Product Knowledge:Azure, Office...

  • Senior Group Manager

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Assignment BriefPosition Title Senior Group Manager - BD (Ratings large corporates)Location ChennaiReporting To BD HeadJob Purpose:In this role, you will be a part of the Business Development group. The job involves:- Marketing of rating products to corporate/banks at senior level ( CFO or promoters/owners) explaining the rating products and the benefits of...

  • Senior Manager/Manager

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Sr. Manager / Manager - HRBP -R&D , Telcom , IT , Technology - Chennai1) Engaging with the workforce for implementing HR policies and processes.2) Contribute to the business strategy by helping business leaders to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes.3) Manage team to ensure efficient deployment,...


  • Chennai, Tamil Nadu, India iimjobs Full time

    Manager - Regional CustomerJob Responsibilities:The position is of an influencer, executor & observer of Customer (Internal) Service Excellence KPIs. This includes driving Distribution Excellence KPIs, Sales Excellence KPIs & Customer Relationship initiatives on ground.- Project Management Distributor Life Cycle - Right from appointment of right fit of...

  • Senior Manager

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India Tata Motors Finance Full time

    Job Requirements Job Title: Senior Manager - SCM Warehousing at Tata Motors Finance, ChennaiCompany Name: Tata Motors FinanceLocation: ChennaiSalary: Best in IndustryEmployment Type: Full Time, PermanentJob Description:Are you an experienced Supply Chain Management professional looking to take the next step in your career? We have a fantastic opportunity for...

  • Refex Group

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Profile Synopsis:We are seeking a result-oriented Head to lead our Coal and ASH Business. The Head will be responsible for overseeing the strategic direction, growth, and overall success of the organization. The ideal candidate should possess extensive experience in the Power Plants, specifically in Coal and FLYASH management, and have a proven track record...

  • Senior Manager

    Found in: beBee jobs IN - 1 week ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Role & Responsibilities: Responsible for managing OEM based sales for Automotive segment. Handling Front end Sales to Automotive Industry segment (OEM Focus) Devising and prioritizing personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs & sales objectives Engage in new customer development and builds...

  • Customer Care Collections Senior Rep

    Found in: beBee jobs IN - 2 days ago


    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Senior RepDate: Apr 16, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Senior Manager

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Role & Responsibilities:- Responsible for managing OEM based sales for Automotive segment. - Handling Front end Sales to Automotive Industry segment (OEM Focus)- Devising and prioritizing personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs & sales objectives- Engage in new customer development and...

  • Senior Manager

    Found in: beBee jobs IN - 21 hours ago


    Chennai, Tamil Nadu, India timesjobs Full time

    Senior Manager - Operations ChennaiITES/BPOExp: - 8 YearsOpenings: 2Posted on OctQualification:... Any GraduateProficient with Excel and Power Point Soft SkillsReady to travel extensively to other locations for business requirement.Very strong Operational skills for managing a team of 150 plus.Willingness to learn & contribute, Positive Attitude, Effective...

  • Refex Group

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Job Description:- Responsible for understanding the requirement and source profiles accordingly.- Strong in sourcing and candidate management- Manage stakeholders.- Responsible for complete end to end recruitment starting from JD creation to offer.Desired Profile- Any degree an MBA with 5 to 10 yrs of experience in recruitment for non IT positions- Excellent...

  • IndiaMART - Senior Manager - Human Resources (8-15 yrs)

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    You will be handling HR Operations, Talent Acquisition, Talent Management, Local Admin - Provide all HR administrative support to new joinees as well as existing employees at the regions - Create an environment of trust and satisfactorily & speedily resolve any issues in the region - Handle HR Operations for the region- Handle exit formalities and conduct an...

  • IndiaMART - Senior Manager - Human Resources (8-15 yrs)

    Found in: beBee jobs IN - 1 week ago


    Chennai, Tamil Nadu, India iimjobs Full time

    You will be handling HR Operations, Talent Acquisition, Talent Management, Local Admin Provide all HR administrative support to new joinees as well as existing employees at the regions Create an environment of trust and satisfactorily & speedily resolve any issues in the region Handle HR Operations for the region Handle exit formalities and conduct an exit...

  • Splenta - Technical Project Manager (5-12 yrs)

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Responsibilities:- Develop and manage comprehensive project plans, including timelines, budgets, resource allocation, and risk mitigation strategies.- Lead and motivate project teams, delegating tasks effectively and fostering a collaborative and productive work environment.- Monitor project progress, identify and address potential issues proactively, and...

  • Splenta - Technical Project Manager (5-12 yrs)

    Found in: beBee jobs IN - 1 week ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Responsibilities: Develop and manage comprehensive project plans, including timelines, budgets, resource allocation, and risk mitigation strategies. Lead and motivate project teams, delegating tasks effectively and fostering a collaborative and productive work environment. Monitor project progress, identify and address potential issues proactively, and...

  • Senior Brand Manager

    Found in: beBee jobs IN - 2 weeks ago


    Chennai, Tamil Nadu, India iimjobs Full time

    Sr Brand Manager-Reputed FMCG company Key Responsibilities:- Determine key brand goals and strategies to achieve them with sharp understanding of Customer, Trade, Consumer, Brand and Business insights- Develop and execute brand marketing plans on time and in full like promotion planning, marcom, media planning, SM & Digital, Ecom/MT/Trade marketing...