Customer Care Engineer

4 weeks ago

Hyderabad, Telangana, India ThermoFisher Scientific Full time

Job Description

About Company:

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer

About Team:

Thermo Fisher's Chromatography and Mass Spectroscopy Division (CMD) is a global leader in scientific instruments, automation, software and accessories serving research, engineering, analytical and industrial applications. CMD develops, manufactures, and services sophisticated analytical instrumentation and data management software for key laboratory applications like scientific research, drug discovery and development, pharmaceutical quality control, food safety testing, environmental testing, climate research, and industrial process optimization. Our product portfolio includes mass spectrometry (life sciences and inorganic), elemental, chromatography (GC, IC and HPLC/UHPLC), informatics and laboratory automation.

Purpose: - Candidate can handle Installation and servicing of the Analytical instruments of HPLC and CAD of Thermofisher make .

Responsibilities:

  • The incumbent will be responsible for the identified list of customer and will be accountable & responsible for the end to end requirement of the maintaining the customer instruments and CAS-Mainly HPLC, IC.
  • Attend all Breakdown calls and closure within the assigned service parameters of response time by accurate allocation of time to achieve customer happiness.
  • Have complete ownership of the service delivery process for the assigned customer base.
  • Provide timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.M for assigned customer base to rationalise AMC charges Achievement of financial objectives as assigned and completion of the cycle of order process.
  • Achieve the assigned spares and Service revenue targets.
  • Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
  • Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through SFDC and emails to ensure communication flow.
  • Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve accurate subject area of operations

Candidate Requirement:

  • Candidate must have Science Graduate in Instrumentation or Electronics background
  • Expertise & hands on experience on HPLC and IC operations, troubleshooting, servicing and design principle

Nature of experience: 4-5 Years of experience on Installation Supporting HPLC systems

Knowledge Required: To handle the Analytical instruments servicing and validation of the instruments.

Skills: Analytical field experience on servicing.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


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