Customer Care Collections Sr. Rep

4 weeks ago

Chennai, Tamil Nadu, India NTT DATA Services Full time

NTT Data Services is Hiring

Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Client's business problem to solve?

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction

Position's General Duties and Tasks

In these roles you will be responsible for:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for Customer Care Collections Sr. Rep., Career Progress Consultants in Chennai for 1 - 4 Year of Experience on

  • Customer Care Collections Sr Rep

    2 weeks ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for Customer Care Collections Sr. Rep., Career Progress Consultants in Chennai for 1 - 4 Year of Experience on

  • Customer Care Collections Sr Rep

    4 weeks ago

    Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full time

    Apply for Customer Care Collections Sr. Rep., Career Progress Consultants in Chennai for 1 - 4 Year of Experience on

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: Apr 26, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: May 27, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: May 27, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: May 27, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: May 27, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: Apr 26, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Customer Care Collections Sr. Rep.Date: May 27, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesResponsibilities:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service...

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    ### Customer Care Collections Sr. Rep.Date: May 27, 2024 Location: Chennai, TN, IN Company: NTT DATA Services Position's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to...

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: Apr 26, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and Tasks:In these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: May 24, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that...

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: Apr 26, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    2 months ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: Apr 16, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that...

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: May 27, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: May 27, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesPosition's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure...

  • Customer Care Collections Sr Rep

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    ### Customer Care Collections Sr. Rep.Date: May 22, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesIn these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to...

  • Customer Care Collections Sr Rep

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: May 22, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that...

  • Customer Care Collections Sr Rep

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    Customer Care Collections Sr. Rep.Date: May 22, 2024Location: Chennai, TN, INCompany: NTT DATA ServicesIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that...