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Customer Care Collections Sr Rep

4 months ago

Chennai, Tamil Nadu, India timesjobs Full time
Customer Care Collections Sr. Rep.

Date:
May 24, 2024

Location:
Chennai, TN, IN

Company:
NTT DATA Services

In these roles you will be responsible for:
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements for this role include:
Ability to work regularly scheduled shifts from Monday-Friday 8:30 PM to 5:30 AM or 5:30 PM to 3:30 AM.
High school diploma

1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

*
  • The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.

*
  • All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

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