Team Lead, Software Operations

3 weeks ago

Chennai, Tamil Nadu, India Tech Data Advanced Private Limited Full time
Job Purpose:


The Order Processing Team Lead is responsible to supervise, guide and motivate the Order Processing team on a daily basis in addition to extended support to manager. As a team lead, you will be the contact point for all team members, so communication skills is essential. This position requires the ability to act proactively in ensuring smooth day-to-day team operations and effective collaboration. Team lead is expected to be capable of processing orders for multiple line-cards. Ultimately, a team lead should lead by setting a good example and engage the team to achieve goals. Be in the forefront of process enhancement and resolving technical issues.

Responsibilities:
  • Supervise, guide and motivate team members on daily basis and provide training as and when needed to ensure all orders are completed accurately within SLA.
  • Understands the overall process flow of procurement, finance and compliance in addition to being knowledgeable in sales order for multiple line cards.
  • Extend support to manager in providing updates, feedback, and ideas as well as assist business team with ad hoc request/inquiries related to orders.
  • Serve as main contact point for sales team and coordinate with finance, compliance and management team.
  • Participating in ad hoc project and discussions on reporting
Knowledge, Skills and Experience:
  • 5 to 8 Years of relevant work experience.
  • Bachelor's Degree with Business, IT, Supply Chain Field of Study preferred.
  • Able to execute instructions and to request clarification when needed.
  • Possesses strong data entry skills.
  • Able to perform basic mathematical calculations.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to communicate clearly and convey necessary information.
  • Able to converse and write effectively in English and Spanish.
  • Able to create and conduct formal presentations.
  • Able to interact effectively with all levels of management.
  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
  • Possesses strong multi-cultural interpersonal skills.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to work independently with minimum supervision.
  • Able to maintain confidentiality of sensitive information.
  • Able to build solid, effective working relationships with others.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to quickly learn new systems and technology.
  • Able to use relevant computer system applications at an advanced level. ​

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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