AVP - Operations - Insurance (15-20 yrs)

3 weeks ago


Pune, Maharashtra, India iimjobs Full time
AVP - Operations

Mandatory Ask:
Experience : 15-20 years

10 + yrs in people management

  • Currently a Sr manager or AVP
  • Mandate experience in UK pensions.

Preferred :

  • Candidates with experience in BFSI, Insurance.
  • Should be ok with UK shifts.
  • Should have managed managers with min span of 250 +

Process Management & Improvement:

  • Drive & achieve productivity enhancements.
  • Own weekly/monthly management reports & highlight relevant gaps &/or concerns.
  • Responsible for scoping, identifying new areas of work.
  • Oversee migration & stabilization of new processes.
  • Periodically review process & regulatory requirements and ensure compliance.
  • Review FTE requirements, shift plans & capacity planning.
  • Initiate, Execute & Facilitate process improvement initiatives/projects.
  • Lead Org wide projects across locations.
  • Integrate domain knowledge & business understanding to create superior solutions for the client.
  • Must clear at least one certification a year.
  • Conduct regular meetings with process managers & resolve concerns.
  • Should have managed Managers.
  • Conduct skip level meetings with team members & resolve escalations.
  • Own rewards & recognition schemes for assigned processes/teams.
  • Oversee L&D trainings for self & process managers.
  • Oversee staff domain certifications.
  • Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within predefined timelines.
  • Liaise with recruitment team for recruiting new team members.
  • Identify & facilitate movements within the division for Process Managers.

People Management:

Customer Service & SLA Delivery:

  • Drive ontime, accurate & quality service delivery within agreed upon SLAs for assigned processes.
  • Manage client relationships and escalations.
  • Strategic Initiatives
  • Explore opportunities to move processes to the GSC satellite office.
  • Participate in special projects/organization wide initiatives.


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