IT Senior Manager

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Senior Manager to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

As a Network Manager that enjoy solving problems, you will have strong network & security troubleshooting skills, drive to ensure robust network performance, and support secure communications with a high number of connected customers. Network Engineer will be responsible for network Operations and Infrastructure Services regionally and globally. As part of Network Team, the candidate's responsibilities will include day to day hands on network and security operations management, service management, change management etc., participation in on call rotations, create and maintain documentation.

• Insightful knowledge in network planning & implementation (Routing, LAN, WAN, Security), site management, configuration IT security measures.
• Conversant in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex issues.
• A team player with exemplary communication, analytical and problem-solving skills. Comfort in interacting with people across hierarchical levels in an organization and globally for smooth project execution.

Core Competencies:

• Strong relationship management skills.
• Build & sustain strong customer relationship at the senior level with sound influencing & negotiation skills.
• Excellent team collaboration, team motivation and relationship management skills
• Excellent leadership skills of both projects and people.
  • Direct management and leadership of entire team including hiring, compensation, retention, performance management.
  • Develop and execute mitigation plans for areas of non-performance.
  • Manage relationship and serve as primary contact between multiple teams.
  • Develop, implement, and maintain policies, processes, procedures, workflows for all ITSM functions.
  • Lead Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs) if required.
  • Establishing enduring relationships with key stakeholders in customer environment and establish highest level of customer satisfaction.
  • Partner with the Client Executive to meet the account objectives and meet client scorecard expectations for delivery.
  • Oversee daily team meetings to set daily actions and follow up on same.
  • Work closely with Client Account Directors on executing account strategies for account growth.
  • Report recruiting activity and elevate any issues to account stakeholders and CORE leadership.
  • Managing and motivating the team members - including career development, mentoring and performance management
  • Work with Team on ongoing technical / process training issues, ensuring all should be tracked and resolved on time.
  • Actively engaged with off-shore NOC team. Taking responsibility for driving on going outages and operational issues to get them resolved quickly.
  • Working with team to get the Standard operational documents updated on shared portal to be followed by Team members and for Process Adherence.
  • Responsible for Risk/Issues management, Communications Management, Stakeholders management, Scope management, Time/schedule management.
  • Updating of On-Boarding Documents based on Operational Process Changes. Ensuring onboarding process been followed for new team member
  • Manage internal technical / process audits which in turn help to manage performance matrix of team.
  • Meetings with other Teams for discussing escalations among the different Teams and coming out with the best practices to avoid the escalations coming further among the Teams
  • Conducting knowledge session among different Teams for knowledge Transfer on Processes used to support the Account in case of any change of Processes
  • Govern overall project requirements for successful closure with lessons learnt from past while project is in transit.
  • Pursuing Team members for initiatives like Peer review process to avoid getting escalations.
• Implementing and constant reviewing of process, to ensure the business model is fit for purpose.
• Maximizing client satisfaction through the successful delivery of projects.
• This environment includes, but not limited to: Cisco router, Nexus switches, CISCO Wireless.
• Knowledge of Routing and switching design, Wireless Design configuration, implementation, and support
• Understanding of routing and switching protocols including but not limited to; BGP, OSPF, HSRP, Spanning Tree.
• Overall understanding of CISCO products
• Looking to have strong knowledge of above mentioned technologies (Hands-on).
• Firewall /VPN - configuring access rules, configuring site-to-site and remote VPN's. troubleshooting
• Must be proficient with network monitoring tools like ENTUTY/SolarWinds etc and experience in any opensource tools a plus
• Cloud experience is highly desirable experience with network troubleshooting and resolution of very complex routing problems.
• Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components.
• Teaming with project managers, cross-functional technology and business teams to ensure successful projects.
• Owning and documenting escalated support tickets and service requests through resolution via ServiceNow/Remedy.
• Adaptive, communication, presentation and leadership skills
• Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept
• Skills and knowledge and adherence to ITIL & Change Management processes
• Excellent communication skills, both written and oral
• Strong customer service skills; interfaces with customers, end users, partners and associates
• Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals.
• Willing to work in 24X7 environment.

Basic Required Qualifications:

• 8+ years of experience on managing LAN & WAN Infrastructures
• 8+ years' experience on Routing & Switching, Riverbed & Wireless
• Vendor experience to include - Cisco, Riverbed
• Any Certification will be a PLUS.

Highly Preferred Skills:

• Adaptive, communication, presentation, and leadership skills
• Project experience for SDN Infra & Networking
• Degree: B.Tech or equivalent work experience
• Working in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.