AU Small Finance Bank

3 weeks ago


Mumbai, Maharashtra, India iimjobs Full time
AU Small Finance Bank - AVP & Sr. Manager - Insurance Persistency for Assets Channel

Job Summary :

  • The purpose of this role is to Manage the Assets Retails
  • Life & Health Insurance Renewals and generate revenue through customer retention.
  • This job requires a selfmotivated individual with strong analytical and collection strategy.

Specific Responsibilities:

  • Define and Design Policies and Processes for Renewals collections.
  • Rigorous followup and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse/ Revival etc.
  • Analyze and implement Renewals collection strategies and Implement improvements in processes
  • Plan to automate collection MIS & strategy for digitizing daily tracking of collections
  • Workflow management of collection processes
  • Preparing MIS and PPT for reviews
  • Designing and roll out of contests and incentive schemes along with partners Run various renewal campaigns and R&R programs at local and PAN India level to drive collections on regular intervals with partners and all verticals
  • Coordinating with Analytics to identify high risk customers/segment and proposing strategy to mitigate the risks.
  • Establish collaborative relationship with crossfunctional team to move Renewals collections strategies forward.
Qualifications : 10 Year of Experience in relative field with MBA from premier institute , B Teach

Specific Experience :

  • Overall 5 + years of experience in Health Insurance Renewal Management
  • Must have business analytical skill and Analytical models
  • Have Black Belt Six Sigma Experience
  • Strong customer service background Essential Sound knowledge of the practical application of a sales department
  • Experience of building relationships with customers Essential Crossdiscipline team working
  • Able to provide evidence of working in a target related environment
  • Can demonstrate the ability to go the extra mile, to exceed expectations
  • Track record of understands how to reach and identify prospective customers

Functional Competencies:

  • Advance Excel with VB and Macros , SQL database SAS
  • Must have experience in Collection management
  • Expertise in Dialer Management,
  • Must have worked on digitalisation of Process

Behavioral Competencies:

  • Self-Driven & Proactive
  • Result Oriented with a positive outlook


Wellpresented and businesslike
  • Good speaking & writing skills
  • Stable career history ,Exceptional work ethic & drive , Willing to travel


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