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Java with IVR

4 months ago

Bengaluru, Karnataka, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

Sales & Boarding (S&B) train supports the sales and boarding systems used by the Merchant Solutions business. We drive change across a number of platforms to improve revenue, aid efficiency, maintain control and enhance customer experience. S&B provides supports to ecommerce solutions in UK and ROI region and have plans to expand beyond. We are working on new boarding workflow with goal of "10 mins onbaording". As part of new boarding workflow teams are going to enhance boarding workflow efficiency like, "Boarding Gateway" will provide a common entry point for all the Sales cahnnels and Third party services into boarding workflow. "Boarding Choreography Service (BCS)" will automate the end-to-end workflow for onboarding merchants to different domains with advanced notification and error tolrance mechanism built-in.

What you will be doing:

  • Analyze, design, program, debug and modify software enhancements and/or new products
  • Participate in software design meetings and analyzes user needs to determine technical requirements.
  • Write code, complete programming and perform testing and debugging of applications using current programming languages and technologies.
  • Complete documentation and procedures for installation and maintenance.
  • Train and communicate with internal Client Training, Client Relationship and Sales teams on systems application.
  • May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences

Technical Skills :

  • 3 to 6 years of Expert in Java, JSP, Tomcat, VXML, JavaScript
  • Good experience in Spring boot and Microservices and IVR
  • In-depth working knowledge of Speech Recognition and Text-to-Speech applications.
  • Strong background with NICE CXone implementations, including CRM integrations with external platforms
  • Experience integrating business processes across disparate systems and multiple Salesforce instances using web services, SOAP, REST, XML, HTML and JavaScript
  • Skilled in testing and debugging of the IVR application.
  • Excellent analytical and problem resolution skills.
  • Having hands-on experience with IVR (Interactive Voice Response) system in a developer role
  • Design, develop, deploy, and support constantly evolving IVR based on business requirements.
  • Experience with cloud technologies such as AWS , Azure
  • Experience in Agile methodology
  • Strong web development skills including JSON, XML, HTML, CSS, JavaScript Scripting Languages, DHTML
  • Proficiency in solutions design and requirements definition disciplines leveraging model driven design-based tools and techniques including conceptual solution component models, business process models, use cases
  • Support the integration of CXone technology including screen-pops and omnichannel routing of voice, email and chat via web services
  • This position will focus on the development of CXone to include configuring agents, skills, hours of operations, reporting, call flows, routing, integration, and other services on the vendor platform

What we offer you

  • Competitive salary and excellent bonus potential (upon entering a full sales executive role)
  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • Training across core financial, sales and Worldpay solutions
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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