Nice- Technical Lead
4 months ago
As the NICE CXone Contact Center Technical Lead, you will be responsible for leading the technical delivery of NICE CXone contact center product as the primary point of contact and accountable for keeping track of features and capabilities. The individual in this role will be able to showcase their exceptional technical and management skills, managing NICE development team.
We are looking for someone enthusiastic about delivering solutions and improving customer experience, a strong problem solver that enjoys complex situations and can be creative when coming up with solutions. Someone who is not afraid to raise concerns or risks and can establish shared vision across the company by building consensus on priorities leading to product execution.
What you will do:
Serve as the technical lead to support the implementation of NICE CXone cloud-based Contact Center, including development in InContact Studio and integration with external systems. Provide expert level technical support to resolve issues, working with end users, SMEs, sub-contractors, and vendors. Design and support call center configuration items such as security, call flow routing, IVR routing, text, chat, and email channels, integration via API to our CRM for screen pops and posting interactions. Work with customers to gather business needs, articulate those into detailed requirements, and work with sub-contractors and vendors to ensure work is delivered accurately and to specification. Attract and develop developers to the local and global teams. Lead and participate in cross-functional teams to implement technologies and create standard operating procedures that will integrate into the company’s infrastructure. Monitor performance, capacity, and availability of the contact center infrastructure. Provide estimates for cost and effort and assist in validation of business cases. Interface with all levels of management to negotiate project priorities and outcomes. Stay relevant with contact center technology changes and innovations to recommend the most effective improvements for the business. Define standards and implement best practices to ensure quality. Collaborate with architects to define solution development patterns and ensure solution design is aligned with organizational/strategic direction. Mentor and provide coaching resources to developers to build solutions that deliver desired outcomes. Ensure solutions are secure, scalable, reusable, resilient, and performant. Define priorities to refactor solutions and reduce technical debt. Manage risks, issues, change, and dependencies and taking corrective measurements.Minimum Qualifications:
Bachelor’s Degree in computer science, Engineering or related field, or equivalent experience 7+ years of experience working with technology solutions in IT industry. 5+ years of experience supporting NICE inContact (CXone) Contact Center solution. Strong experience with ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email and workforce management (WFM) Solid understanding of call flows, scripting, and design within CXone Studio 2+ years of experience working on common programming such as JavaScript/Node, Python, Java, .Net, Angular or equivalent technology. 4+ years of experience with Agile delivery methodologies (., Scrum, Kanban) Experience leading Software Development Lifecycle (SDLC) practices Provide expert level technical support to resolve issues, working with end users, SMEs, sub-contractors, and vendors. Experience effectively partnering with managers and key stakeholders.Fluent in written and verbal communication in English
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
-
Nice- Technical Lead
3 months ago
Bengaluru, India Ecolab Full timeJOB DESCRIPTIONAs theNICE CXone Contact Center Technical Lead,you will be responsible for leading the technical delivery of NICE CXone contact center product as the primary point of contact and accountable for keeping track of features and capabilities. The individual in this role will be able to showcase their exceptional technical and management skills,...
-
Technical Lead
2 months ago
Bengaluru, India Caterpillar Full timeJob Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...
-
Technical Program Manager
2 months ago
Bengaluru, India LEAD School Full timeRole: Technical Program ManagerDepartment: TechnologyLocation: Bengaluru, Mumbai, NCRPrincipal Accountabilities:Work independently with Engineering team(s) to successfully deliver cross-functional programs (from inception to completion) that are of a high quality (e.g., secure, testable, maintainable, low-defects, etc.).Partner with Engineering Managers to...
-
Technical Program Manager
2 months ago
Bengaluru, India LEAD School Full timeRole: Technical Program ManagerDepartment: TechnologyLocation: Bengaluru, Mumbai, NCRPrincipal Accountabilities:Work independently with Engineering team(s) to successfully deliver cross-functional programs (from inception to completion) that are of a high quality (e.g., secure, testable, maintainable, low-defects, etc.).Partner with Engineering Managers to...
-
Oracle Retail Technical lead
4 weeks ago
Bengaluru, India ANISAN SOFT TECH SOLUTIONS Full timeJob DescriptionRole: ** Oracle Retail Technical lead **RoleLocation: Bangalore/Chennai/Hyderabad Who are we looking for?Position has been created in system for a mid-senior level Oracle Retail Technical lead. The Individual should be passionate about technology, experienced Oracle Retail Cloud V23 applications.Technical Skills: Retail Invoice Matching...
-
Technical Lead
1 week ago
Bengaluru, India Trianz Full timeTrianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive “IP Led Transformations” vision, strategy, and business model over the past 3...
-
Technical Lead
2 weeks ago
Bengaluru, India AXA Group Full timeTechnical Lead Bangalore, Karnataka, India The team works within the America’s Application Solutions Centre to design, deliver and support software solutions that support the Enterprise Risk Management function globally. The team is responsible for several applications – both internally developed and third-party products – with a heavy focus on the...
-
Senior Technical Lead
2 weeks ago
Bengaluru, India Trianz Full timeData Scientist: - Excellent understanding of Statistical modeling, Machine Learning (Supervised, Unsupervised, Recommendation engines, Optimization etc.) Deep Learning (RNN, CNN, LSTM, Auto encoders, GANS etc.), Natural Language Processing techniques and algorithms - Strong coding experience in Python, Pyspark, Keras/tensorflow - Experience with SQL & at...
-
Salesforce Technical Lead
24 hours ago
Bengaluru, India Tavant Full timeWith 21+ years of experience building innovative digital products and solutions, Tavant provides impactful results to its customers. It has been the frontrunner in driving digital innovation and tech-enabled transformation across a wide range of industries such as Consumer Lending, Manufacturing, Agtech, Media & Entertainment, and Retail in North America,...
-
Technical Lead
2 months ago
Bengaluru, India Hashone careers Pvt Ltd Full timeReact Tech LeadWhy this job matters :At EE, we are building new commerce's digital platforms to enable our business to bring exciting products to our amazing customers. We are looking for like-minded technical digital leaders to join us in our mission. Delivering quality digital solutions for our customers is at the heart of everything we do. As a Lead...
-
Salesforce Technical Lead
2 days ago
Bengaluru, India Tavant Full timeWith 21+ years of experience building innovative digital products and solutions, Tavant provides impactful results to its customers. It has been the frontrunner in driving digital innovation and tech-enabled transformation across a wide range of industries such as Consumer Lending, Manufacturing, Agtech, Media & Entertainment, and Retail in North America,...
-
Salesforce Technical Lead
2 days ago
Bengaluru, India Tavant Full timeWith 21+ years of experience building innovative digital products and solutions, Tavant provides impactful results to its customers. It has been the frontrunner in driving digital innovation and tech-enabled transformation across a wide range of industries such as Consumer Lending, Manufacturing, Agtech, Media & Entertainment, and Retail in North America,...
-
Curriculum Development Manager
10 hours ago
Bengaluru, India LEAD School Full timeCurriculum Development Manager - English About us: LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest-growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022. We partner with Affordable Private Schools across the country and empower them with the tools...
-
Curriculum Development Manager
4 hours ago
Bengaluru, India LEAD School Full timeCurriculum Development Manager - EnglishAbout us: LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest-growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022. We partner with Affordable Private Schools across the country and empower them with the tools and...
-
Technical Lead Q2C
4 months ago
Bengaluru, India Bekaert Full timeBe part of something bigger! As the world and the way people live is changing, at Bekaert we believe it’s our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable. With a heritage of more...
-
Technical Support Engineer
3 weeks ago
Bengaluru, India Quess Corp Limited Full timeJob Title: Technical Support EngineerWork Location: BangaloreExperience: 1+ YearNotice Period: ImmediateExpectation:Contact Center ExperienceMinimum 1-1.5 YearsFluency in English & HindiAny Regional languages will be a nice to haveBasic background in technical helpdesk/ IT Helpdesk support – Nice to haveBasic knowledge in Excel, writing, email drafting...
-
Technical Support Engineer
3 weeks ago
Bengaluru, India Quess Corp Limited Full timeJob Title: Technical Support EngineerWork Location: BangaloreExperience: 1+ YearNotice Period: ImmediateExpectation:Contact Center ExperienceMinimum 1-1.5 YearsFluency in English & HindiAny Regional languages will be a nice to haveBasic background in technical helpdesk/ IT Helpdesk support – Nice to haveBasic knowledge in Excel, writing, email drafting...
-
Technical Support Engineer
3 weeks ago
Bengaluru, India Quess Corp Limited Full timeJob Title: Technical Support Engineer Work Location: Bangalore Experience: 1+ Year Notice Period: Immediate Expectation : Contact Center Experience Minimum 1-1.5 Years Fluency in English & Hindi Any Regional languages will be a nice to have Basic background in technical helpdesk/ IT Helpdesk support – Nice to have Basic knowledge in Excel, writing,...
-
Technical Lead, Innovation
3 months ago
Bengaluru, India Carrier Full timeCountry: IndiaLocation: Ecospace Campus 3A, 4th Floor, Outer Ring Road, Bellandur, Bengaluru- 560103Role: Technical LeadLocation: Hyderabad/BengaluruFull/ Part-time: Full TimeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our...
-
Windchill Development Technical Lead
4 weeks ago
Bengaluru, India NTT DATA Services Full timeReq ID: 294134 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Windchill Development Technical Lead to join our team in Bangalore, Karnātaka (IN-KA), India...