Manager - Training Quality & Communication - BFS (7-15 yrs)

3 weeks ago


Navi Mumbai, Maharashtra, India iimjobs Full time
Supports Head Customer Service in managing the comms and scripts used in all types of customer service related communications.

  • Champion is drafting SOPs and documenting all customer service related activities.
  • Preparing product and process training modules.
  • Create, implement and oversee customer service related communication programs.
  • Coordinates with marketing team on all scripts used to ensure brand tonality is maintained across all comms.
  • Manage all service comms related templates for all channels (SMS, WhatsApp, Email etc.)
  • Random audits on emails sent by CSEs and act as a coach in drafting emails of high standards.
  • To be part of all product discussions to identify events of communications required keeping customer and regulatory requirements in mind.
  • Initiate customer awareness campaign as per regulatory requirements.
  • Drive CSAT/NPS (transactional & relational) adherence on all servicing channels
  • Coordinates with compliance team to ensure all regulatory requirements are satisfied on customer service related disclosures.

  • Senior Manager

    4 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Senior Manager - Human Resources - Real EstateJob Title: Senior Manager HR - Mumbai (Real Estate Background)Male Candidates onlyEducation: MBA in HR preferredExperience: 7-15 years in HR management, with a focus on the real estate sectorJob Description:We are seeking a highly skilled and experienced Senior Manager HR with a background in the real estate...


  • Mumbai, Maharashtra, India iimjobs Full time

    Location: Mumbai (Hybrid)Embark on a dynamic journey in C&B, shaping global compensation and benefits strategies. Collaborate with cross-functional teams to craft compelling Total Rewards Solutions, driving talent retention and acquisition.Your Employer: Global analytics company driven by its mission of making markets Function better. They are Indias...


  • Mumbai, Maharashtra, India iimjobs Full time

    Job Title: Senior Manager HR Mumbai (Real Estate Background).Location: Mumbai, India.Education: MBA in HR preferred. Experience: 7-15 years in HR management, with a focus on the real estate sector.Budget: Aprox.ob Description: We are seeking a highly skilled and experienced Senior Manager HR with a background in the real estate industry to join our team in...


  • Mumbai, Maharashtra, India Abbott Laboratories Full time

    Job Responsibilities :Accountable for following activities of Contract Operations Quality:Well acquainted with QRM process and should able to independently perform the QRM assessment.Capable to handle multiple projects and well versed with project management skills Should have good communications, drafting and presentations skills.Well versed with Excel/...


  • Mumbai, Maharashtra, India iimjobs Full time

    Responsibilities: Create and execute learning strategies and programs Evaluate individual and organizational development needs Implement various learning methods companywide (e.g. coaching, jobshadowing, online training) Design and deliver elearning courses, workshops and other trainings Assess the success of development plans and help employees make the...


  • Navi Mumbai, Maharashtra, India iimjobs Full time

    Designation - Learning ManagerLocation - ThaneReporting - Head of Talent ManagementCandidates with manufacturing background are preferred for this role though not essential.Essential Duties and Responsibilities: Support to employees in the areas of professional development, innovation, performance improvement and knowledge management Conducting Training...

  • Capital Markets

    1 month ago


    Mumbai, Maharashtra, India Cognizant Technology Solutions Full time

    Capital Markets - Trade Life Cycle , BFS ConsultingLevel/Exp : 5-9 years work experienceLocation: Mumbai OnlyNotice Period: Quick joinerEducation : MBAPlease find the JD belowTrade life cycle, Equities and derivatives, Fixed income, Securities Lending & Borrowing, Brokerage.Post trade experience with Depository, Depository Participants and Brokers or...


  • Mumbai, Maharashtra, India Cognizant Technology Solutions Full time

    Capital Markets Business Analyst, BFS ConsultingEducation : MBAExperience : 5 to 10 YearsNotice Period : Immediate Joiners ONLYLocation : MumbaiJob Description : Key competencies / traits Strong foundational skills – written and oral business communication, stakeholder managementStrong experience in IT consulting and business analysis - process definition,...


  • Mumbai, Maharashtra, India iimjobs Full time

    We have opening for AVP / VP Credit Portfolio Analytics with leading MNC Bank.Experience YearsLocation - MumbaiJob Role -•Offering the IBG Head information and experience that adds value by looking at things like profitability, relationship strategy, transaction structure, and balance sheet allocation.In charge of RWA management and credit portfolio...


  • Mumbai, Maharashtra, India iimjobs Full time

    Position Title: Lead - Learning and Leadership DevelopmentPosition Location: Mumbai, Birla AuroraReporting Manager Position Title:BCOE TM, OE & L&DQualifications Required: MBA - HR/PGDM HRMinimum Experience: 8 yrsJob Responsibilities: The role will be responsible for or driving all aspects of the Learning & Development (L&D) function, from identifying...

  • IT Audit

    1 week ago


    Mumbai/Navi Mumbai, Maharashtra, India talent leads Full time

    Skill, Knowledge &Trainings :- Strong understanding of Information Technology as a medium in today's digital world. - Prior experience in conducting audits and compliance in the area of information technology. - At least 4-5 years of hands on experience in either software development OR any stream of IT Infrastructure services.Trainings / Certifications...


  • Mumbai, Maharashtra, India iimjobs Full time

    Manager - Finance POSITION SUMMARY:The Manager/ Senior Manager - Finance will be responsible for collating, analyzing and presenting various financial data and information to allow senior management to understand the financial situation and trajectory of the company and take decisions to improve performance. S/he will report to and work closely with DGM,...


  • Mumbai, Maharashtra, India iimjobs Full time

    Primary Responsibilities but not limited to:Assess current and future staffing needs against the business strategy and develop / oversee implementation of appropriate talent acquisition strategies/plans Build and maintain recruitment operations and strategy to provide recruitment insights, trends, and recommendations for senior management Partner with senior...


  • Mumbai, Maharashtra, India iimjobs Full time

    Company Name: One of the leading Banking sectorRole: AVP - HR Business PartnerLocation: MumbaiPLEASE NOTE CANDIDATES FROM BANKING INDUSTRY EXPERIENCE NEED TO APPLY.Job Profile: Talent Acquisition Developing the HR agenda. Developing HR strategies, policies, and practices. Improving and monitoring employee productivity. Structuring compensation and benefit...


  • Mumbai, Maharashtra, India Faststream Recruitment Full time

    A reputable maritime organization is currently seeking a skilled Training Superintendent for Marine Operations to join their team in Mumbai. The role involves developing and delivering training courses to ensure vessel safety and environmental protection in compliance with regulations. The ideal candidate will have a background as an ex-Master Mariner with...


  • Mumbai, Maharashtra, India Faststream Recruitment Full time

    A reputable maritime organization is currently seeking a skilled Training Superintendent for Marine Operations to join their team in Mumbai. The role involves developing and delivering training courses to ensure vessel safety and environmental protection in compliance with regulations. The ideal candidate will have a background as an ex-Master Mariner with...


  • Navi Mumbai, Maharashtra, India Triumph Ladders Pvt. Ltd. Full time

    Employment Type : Contract for 3-6 monthsLocation : Onsite/Hybrid @ Navi MumbaiExperience level : Under 5 years (Jr to Mid-Level) We are currently not offering full or partial remote options at this time. Prefer Immediate Joiners who can join in 15 days to 30 :The Informatica Data Quality Developer (DQ Developer) is responsible for designing, testing,...


  • Mumbai, Maharashtra, India iimjobs Full time

    Position: Asst. Manager/Manager-L&D and Campus Hiring (Leading MNC IT Captive)Role: Take a Lead in the Learing and Development area within HR Analyzing the training needs and zeroing down on the training calendar Selection of and coordination with training vendors Pretraining preparation like formation of batches, coordination for training infrastructure,...


  • Mumbai, Maharashtra, India iimjobs Full time

    Master's degree in business administration / Analytics / Product Management or related field 7+ years of relevant experience in sales / presales to banking, insurance or telecom clients. Understanding of end customer lifecycle for these segments is preferred. Strong analytics, critical thinking and problemsolving skills. Ability to effectively communicate at...


  • Navi Mumbai, Maharashtra, India iimjobs Full time

    VP/SVP Product Manager- Personal LoanPurpose of the role: Product Manager for Personal Loans is responsible for overseeing the development, management, and enhancement of a financial product designed.Key responsibilities:Job description: Product Development: Developing and enhancing personal loan products, considering market trends, customer needs, and...