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Delivery Head

1 month ago

HyderabadNavi MumbaiPune, India iimjobs Full time
Looking for a self-driven, strongly collaborative, creative, and results-focused team leader.

If you are a logical thinker with exceptional project management, client perception management, problem solving and having a track record for inspiring high-performing teams, you could be the one who we are looking for.


Responsibilities:

  • Delivery Management
  • Responsible for the quality delivery for all engagements. Ensure technical best practices are followed in each engagement
  • Responsible for tracking and managing the budgets for each engagement
  • Responsible for high level of Client Satisfaction
  • Propose, lead and implement scalable, sustainable and costeffective approaches for meeting operational goals
  • Partner with operations leaders to refine and improve service to each client by reviewing processes and client needs on a regular basis.
  • Design, document and execute appropriate processes and standard operating procedures to ensure consistency and efficiency from the team
  • Proactively communicate statuses, issues and escalations to senior management and stakeholders
  • Work with the team to ensure technical best practices are constantly developed and enforced
  • Foster radically candid culture within internal and external teams and clients

Sales/Pre-sales Support :

  • Right hand for the Sales team for closing new opportunities. Consultative approach understanding client needs and directing the opportunity towards right type of engagement
  • Collaboration with the Sales/Pre-Sales team for providing support for closing new opportunities
  • Collaboration with Sales/Pre-Sales team for firming existing accounts
  • Partner Management
  • Manage external vendors and partners involved in the development, implementation and management of various services
  • Work with external partners to source, negotiate and manage resources and solution services.
  • Look for opportunities to build new partnerships with established development organizations to enhance and improve the delivery of services

Qualifications:

  • B.S. in Computer Science or a related technical discipline, or equivalent experience.
  • 15+ years of software industry experience, including systems engineering or technical product/program management experience.
  • 10+ years of people management experience leading teams to deliver technical programs or products from inception to delivery.
  • 8+ years of Experience in managing delivery to US based Clients
  • Experience communicating and representing work to senior leadership and framing discussions to gain valuable feedback
  • Experience working with technical teams to develop systems, solutions, and products

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