WNS - Manager - Operations (9-12 yrs)
1 month ago
Job Description:
Plan for current day workflow and present performance for previous day to Head of Operations
Overseeing Team delivery on all agreed KPIs Da+C8y to day client communication
Weekly quality and efficiency review with Team and process head
Daily workflow check and prioritization as per TAT
Shrinkage management as per forecast Weekly / Monthly review for SLA delivery
Authorizing and implementing training and development requirements highlighted by Team / Clients
Weekly forecasting and resource planning to manage volumes
Payroll / Invoice inputs for overtime and incentives System check audits to ensure no downtime
Reviewing process and people impact on new transitions / cross skilling and propose business effective solutions
Domain - BPO Operations/ Shipping and Logestic/ Blended Process
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Pune, Maharashtra, India WNS Full timeCompany DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...
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Pune, Maharashtra, India WNS Full timeCompany DescriptionWNS (Holdings) Limited (NYSE:WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...
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