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Tech Support

4 months ago

Pune, Maharashtra, India timesjobs Full time
US based IT company is hiring for people with experience in US Technical Process, for their Pune office. This company provides innovative and sustainable lighting solutions

Responsibility:
Provide Voice-based and chat/email based support to customers in US, Europe & Asia
Troubleshoot technical issues related to Product installation and use.
Attend to voice calls from customers and do remote trouble-shooting
Provide chat / email based responses to customer queries
Provide solutions that satisfy customers, handle difficult situations (complaints, sensitive customers, mission critical situations, etc).

Eligibility:
Minimum 5 years experience as a technical/customer support representative
Minimum 2 years experience providing voice support to US customers
Fluency in US English - spoken & written
Familiarity with Linux platform, Web applications, networking fundamentals, Databases
Good interpersonal and problem solving skills
Should be prepared to work in night shifts