Data centre Support Engineer

3 weeks ago


Bengaluru, Karnataka, India timesjobs Full time
1. Rebooting or power cycling of equipment

  • Inventory management
  • Reset frozen remote session
  • Requests to check physical network connectivity
  • Plug in to a console port for remote management by customer
  • Requests to check the physical LED/ other indicators on the servers & devices. Send information to respective device owner & follow-up till get resolution
  • Issuing gate pass to the vendors and escorting vendors to the cage.
  • Inward and outward materials and informing the asset team and respective teams as per defined process.
  • Getting involved in BOM verification and helping vendors for mounting the devices. Ensure the BOM verification reports in sent to all concerned and maintained with DC team.
  • Raise calls with DC Service providers for any DC facilities related issues.
  • Getting the cabling done in DC as requested from respective vendors along with cabling vendor.
  • Ensuring Datacentre hygiene is maintained.
  • Updating of rack diagram and updating and maintaining asset inventory.
  • Reviewing of IMF for any new device movement into the datacenter.
  • Escalations in case of any DC related issues to respective teams.
  • Logging calls in case of any amber led indication on any of the devices in the datacenter and involving concerned YBL team.
  • Maintaining cabling details
  • Update/Manage inventory, power & data circuits in DCIM tool
  • Documentation Part.
a. Maintain Inventory. - Weekly & Activity based

b. Maintain Vendor Contact & Escalation Matrix. - Monthly

c. Maintain SLA & ETA details against every vendor.

d. Should have handy customer contact details.

e. The Faulty Hardware details to be maintained

f. The Spare hardware details to be maintained.

g. Inward and Outward Challan of Infra to be tracked and recorded.

h. Maintain the Stores Inventory and update the customer. - Every Night Shift.

  • Ticketing.
a. Check the tickets in Not Resolved state. - Every Shift

b. Update the tickets with the latest updates. - Every Shift

c. Post customer confirmation resolves the ticket. - Every Shift

  • Datacentre Health Check.
a. Check the Infra with Amber LED. - Every Night Shift

b. Update the customer about the Amber LED on mail and Record it in tickets. - Every Night Shift

c. The Cable Dressing & Infra Power Supply (STS Status) check has to be recorded. - Every Sunday

Qualification:
Any Graduate

Data Center Support Engineer (Required Experience in any Data Center Only)

Exp –1+ Years

Location – Mumbai /Bangalore

Np – Immediate Joiner .

Salary Budget – 3 to 3.5 LPA

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