Client Engagement Lead

4 weeks ago

Chennai, Tamil Nadu, India iimjobs Full time

Job Title: Client Engagement Lead Automotive IT sector-Java J2E, SharePoint, SAP, ERP, Oracle

Location: Chennai

Type: Full-Time, Work From Office

About the Role: As a Client Engagement & Resource Management Lead, you will play a pivotal role in fostering business growth within our domain by managing client relationships and overseeing the development and satisfaction of our talent pool. This role demands a balanced expertise in technical understanding, strategic account management, and leadership to drive both client satisfaction and employee engagement.

Key Responsibilities:

Business Growth & Client Engagement:

- Deeply analyze client requirements to understand staffing needs, driving the recruitment process in coordination with internal and external partners.

- Work in tandem with account managers to forecast staffing demands, develop bench strength strategies, and ensure alignment with client expectations.

Client Satisfaction:

- Cultivate and expand relationships with existing clients, enhancing their journey up the value ladder through exceptional service delivery and strategic account management.

Employee Satisfaction & Development:

- Oversee performance appraisals in collaboration with clients, internal team leaders, and HR, promoting a culture of fairness and motivation.

- Identify and facilitate training and development plans tailored to enhance individual growth and team capabilities.

Stakeholder Management:

- Ensure optimal team utilization, manage direct costs, and facilitate strategic engineer placements.

- Regularly report key metrics to internal stakeholders and maintain sales collateral for the internal sales team.

Qualifications / Prior Experience:

Essential Qualifications:

- Bachelor's or Master's degree in Business Administration, Computer Science, Information Technology, or related fields.

- 8-15 years of relevant experience in client engagement, Resource management, and account management within the IT and software development sectors.

Technical Competencies:

- Strong technical foundation with at least 2 years in software development/testing. Familiarity with Graph QL, Java J2E, SharePoint, SAP, ERP, Oracle preferred.

- Prior experience in the Automotive IT sector highly desirable.

- Prior experience in to Automotive domain and Ford IT.

Client Engagement & Management:

- Minimum of 2 years in a senior account management role, with a focus on client satisfaction and strategic account growth.

- Exceptional communication and negotiation skills required for effective customer interfacing.

Leadership & Development:

- Experience in leading multidisciplinary teams and promoting employee engagement and development.

- Strategic planning skills with a capability to conceptualize and implement effective business strategies.

Additional Skills:

- Strong analytical abilities for assessing client requirements and market trends.

- Proven collaboration and coordination skills for working with diverse internal and external stakeholders.

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