Phone Banking Officer

3 weeks ago


Bengaluru, Karnataka, India timesjobs Full time

  • Answer inbound calls and assist customers with their Queries/Request/Complains
  • Raise Request & Complaints on behalf of the customer in the CRM tool
  • Generate leads and educate customers about new products & their benefits
  • Maintain and adhere to compliance guideline
  • Capture problem indicators, highlight and suggest improvement
  • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
  • Maintain adequate knowledge levels on products, processes and systems used
  • Ensure sales target are met
  • Display Time flexibility towards shifts as per the requirement
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.


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