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Technical specialist

3 months ago

Bengaluru, Karnataka, India timesjobs Full time
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Job Title: Technical Specialist

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Location: Bangalore

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Project Role: Technical Specialist

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Qualification: B-Tech

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Experience: 2.5-5 Years

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Skills: Network Data

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No

of Positions:
 1

#### Job Summary:

Jd Attached To provide support for on call escalations and doing root cause analysis of given issue. To independently resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies. Work on value-adding activities such Knowledge base update and management, Training freshers, coaching analysts. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.