Sr Associate Client Tech Support Engineering at Fiserv Inc

4 days ago

Pune, Maharashtra, India timesjobs Full time
#

Responsibilities

  • Requisition ID: R
  • Date posted: 07/01/2024
End Date: 07/03/2024

  • City: Pune
  • State/Region: Maharashtra
  • Country: India
  • Location Type: Onsite
Calling all innovators find your future at Fiserv.


Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Sr Associate, Client Tech Support Engineering

What You will do

Service Delivery:

  • Perform routine work as per client requests
  • Validate application and system health after planned maintenance or on an adhoc basis to meet client expectations for system availability
  • Demonstrate ability to execute complex, technical system administration procedures.

Incident Management:

  • Respond to, investigate, and resolve issues involving production applications and services using documented procedures and solutions
  • Escalate and/or engage other support groups as needed to meet service targets for resolution quality and timeliness

Problem Solving:

  • Take a methodical and tenacious approach to identify underlying problems and make recommendations for resolution

Case Management:

  • Prioritize tickets
  • Regularly pick, update, and communicate as needed to resolve issues in a timely manner
  • Follow Customer First approach and ensure customer satisfaction when addressing the tickets

Documentation:

  • Accurately and concisely document production support issues for subsequent root cause, operational and management analysis, and reporting.
  • Contribute to the continuous improvement of reference material by proactively filling gaps, correcting mistakes, and resolving ambiguity. Seek review from colleagues on your proposed changes.

What you will need to have

  • Experience with and ability to use Microsoft Office applications
  • Ability to work under pressure to complete tasks on schedule and with high quality
  • Detailoriented with the ability to execute complex, technical system administration procedures
  • Good understanding of ITIL framework and service delivery
  • Proven customer service skills
  • Excellent written and verbal communication
  • Able to work independently and as part of a broadly skilled team
  • Mobile application or financial applications experience

What would be great to have

  • Web Tier: IIS administration, Web browsers, Navigation
  • Application Tier: Windows Server applications
  • Data Tier: SQL database & queries
  • Infrastructure: Windows Server administration, using BAT/PowerShell/Java script, TCP/IP networking concepts
  • Splunk, Dynatrace, ControlM knowledge will be an added advantage
  • Qualification in Information Technology or Computer Science
  • Ability to work nonstandard hours and holidays as part of the 24X7 team
Thank you for considering employment with Fiserv

Please:

  • Apply using your legal name
  • Complete the stepbystep profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:


Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.


Our commitment to Diversity and Inclusion:


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cybercriminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.

We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.


If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

  • Sr Associate Client Tech Support Engineering at Fiserv Inc

    4 weeks ago

    Pune, Maharashtra, India fiserv ce pvt ltd Full time

    Apply for Sr Associate, Client Tech Support Engineering At Fiserv, Inc., Career Progress Consultants in Pune for 2 - 5 Year of Experience on

  • Specialist Client Tech Support Engineering at Fiserv Inc

    2 weeks ago

    Pune, Maharashtra, India fiserv ce pvt ltd Full time

    Apply for Specialist, Client Tech Support Engineering At Fiserv, Inc., Career Progress Consultants in Pune for Year of Experience on

  • Specialist Client Tech Support Engineering at Fiserv Inc

    4 weeks ago

    Pune, Maharashtra, India fiserv ce pvt ltd Full time

    Apply for Specialist, Client Tech Support Engineering At Fiserv, Inc., Career Progress Consultants in Pune for Year of Experience on

  • Sr Associate Client Tech Support Engineering at Fiserv Inc

    2 days ago

    Pune, Maharashtra, India timesjobs Full time

    ### - Responsibilities- Requisition ID: R - Date posted: 07/02/2024- End Date: 07/05/2024- City: Pune- State/Region: Maharashtra- Country: India- Location Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...

  • Sr Associate Client Tech Support Engineering

    4 days ago

    Pune, Maharashtra, India Fiserv India Pvt Ltd Full time

    Apply for Sr Associate, Client Tech Support Engineering, Career Progress Consultants in Pune for 1 - 4 Year of Experience on

  • Specialist, Client Tech Support Engineering

    2 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Professional, Client Tech Support Engineering

    2 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Professional, Client Tech Support Engineering

    4 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Specialist, Client Tech Support Engineering

    2 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Sr Associate Client Tech Support Engineering

    1 week ago

    Pune, Maharashtra, India timesjobs Full time

    Responsibilities:Requisition ID:RDate posted: 06/24/2024End Date: 06/28/2024City: PuneState/Region: MaharashtraCountry: IndiaLocation Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...

  • Sr Associate, Disputes and Fraud Analysis

    2 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Tech Lead, Software Development Engineering

    2 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    Our software engineers at Fiserv bring an open and creative mindset to a global team developing mobile applications, user interfaces and much more to deliver industry-leading financial services technologies to our clients. Our talented technology team members solve challenging problems quickly and with quality. We're seeking individuals who can create...

  • Tech Lead, Software Development Engineering

    2 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    Our software engineers at Fiserv bring an open and creative mindset to a global team developing mobile applications, user interfaces and much more to deliver industry-leading financial services technologies to our clients. Our talented technology team members solve challenging problems quickly and with quality. We're seeking individuals who can create...

  • L2 Support

    2 weeks ago

    Pune, Maharashtra, India Fiserv, Inc. Full time

    Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay...

  • Tech Lead, Software Development Engineering

    2 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    Our software engineers at Fiserv bring an open and creative mindset to a global team developing mobile applications, user interfaces and much more to deliver industry-leading financial services technologies to our clients. Our talented technology team members solve challenging problems quickly and with quality. We're seeking individuals who can create...

  • Tech Lead, Statistical Analysis

    2 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Specialist Data Architecture at Fiserv Inc

    6 days ago

    Pune, Maharashtra, India timesjobs Full time

    Responsibilities:Requisition ID:RDate posted: 06/18/2024End Date: 07/31/2024City: PuneState/Region: MaharashtraCountry: IndiaLocation Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...

  • Tech Lead, Statistical Analysis

    2 weeks ago

    Pune, Maharashtra, India Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Professional Client Tech Support Engineering

    4 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    ResponsibilitiesRequisition ID R Date posted 05/30/2024End Date 05/31/2024City PuneState/Region MaharashtraCountry IndiaLocation Type OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations,...

  • Professional Client Tech Support Engineering

    2 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    ResponsibilitiesRequisition ID R Date posted 05/30/2024End Date 05/31/2024City PuneState/Region MaharashtraCountry IndiaLocation Type OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations,...