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Sr Associate Client Tech Support Engineering at Fiserv Inc

3 months ago

Pune, Maharashtra, India timesjobs Full time
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Responsibilities
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Requisition ID: R

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Date posted: 07/02/2024

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End Date: 07/05/2024

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City: Pune

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State/Region: Maharashtra

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Country: India

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Location Type: Onsite

Calling all innovators find your future at Fiserv.


Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

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Job Title: Sr Associate, Client Tech Support Engineering

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Availability:

  • Working days are usually weekdays but engagement will require additional availability on weekends and holidays.
  • Working hours are flexible to ensure availability for the team and to support them.
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Responsibility:

  • Daily Work assigned to associates and worked as scheduled.
  • Set any items to pending if scheduled for future and have reminders sent out.
  • Changes are created, assigned, executed with no error and closed in time
  • Incidents assigned and timely worked upon
  • Bridges are acknowledged, attended and resolved on high priority
  • Team takes up any additional adhoc activities that comes in
  • Check and update Inquiries not updated beyond 3 days
  • Enough inquiries assigned to people
  • Review the inquiries in queue and have the people pick them up
  • Inquiry's product, category and state are up to date
  • Any InquiryTask/CaseTask/ProblemTask unassigned should be picked up
  • Run Stand-Up call daily and reduce the aged inquiries.
  • Delegate any work in absence of people.
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Additional items:

  • People attend/finish trainings/meetings in time.
  • Work on Improvements of processes.
  • Increase team's knowledge and capability by sharing and documenting important information
  • Make Audit, review pattern if people doing mistakes, provide feedback to them.
  • Once a quarter, need to be in Manager OnCall rotation.
  • When needed, interview candidates and help in hiring right talents.
  • Monthly review performance and conduct 1on1
  • Appreciate people's good work verbally, via email and by releasing LPs
  • Support teams as and when needed
  • Conduct team building events and ensure good rapport between teams.
  • Engage with stakeholders and get help or provide to run smooth business
  • Take care of admin activities
Thank you for considering employment with Fiserv

Please:

  • Apply using your legal name
  • Complete the stepbystep profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:


Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.


Our commitment to Diversity and Inclusion:


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.

We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.


If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.