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Customer Service Representative RFQ Specialist
2 months ago
Location:
Pune, India
Description
Customer Service Representative (RFQ Specialist)
About Optimas Solutions:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world.
This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.
Our Values are the THREAD that connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers:Teamwork
Honesty
Respect
Excellence
Accountability
Drive
To learn more, please visit our website.
Position overview:
We are currently seeking a highly motivated, driven Customer Service Representative to join our Support Team in Pune, India. This team member will be responsible for handling and processing Requests for Quotations (RFQs) from customers.
This role requires a high level of attention to detail, excellent communication skills, and the ability to work closely with various departments to ensure timely and accurate responses to customer inquiries.
The ideal candidate will be proactive, customer-focused, and able to manage multiple tasks efficiently.This role will coordinate with the Optimas US and UK teams however it is based out of our Pune, India office and will match the US working hours (3rd shift in India).
Main Responsibilities:
Process RFQs:
Receive, review, and process Requests for Quotations from customers, ensuring all necessary information is obtained and accurately entered into the system.
Customer Interactions:
Communicate with customers via phone, email, and other channels to clarify RFQ details, answer inquiries, and provide updates on the status of their requests.
Coordinate with Internal Teams:
Work closely with sales, engineering, procurement, and other departments to gather necessary information for accurate and competitive quotations.
Quotation Preparation:
Prepare and deliver timely and accurate quotations to customers, ensuring all pricing, terms, and conditions are clearly outlined and aligned with company policies.
Follow-Up:
Proactively follow up with customers after quotations are sent to address any questions, concerns, or additional requests.
Customer Support:
Provide general customer support, including order status inquiries, product information, and issue resolution.
Maintain Records:
Accurately maintain records of RFQs, quotations, and customer interactions in the CRM system, ensuring data is up-to-date and easily accessible.
Continuous Improvement:
Participate in opportunities to improve the RFQ process, enhance customer satisfaction, and streamline internal workflows.
Key Competencies:
The ideal candidate must have the following competencies:
SLA Driven
Results driven.
Open to change.
Collaborative
Customer value and Market focus.
Skills and Qualifications:
Education:
College education or Bachelors degree required.
Experience: 2 years of customer service experience, preferably in a distribution, fastener background or engineering environment. Experience handling RFQs is a plus.
Skills:
Excellent communication and interpersonal skills. Strong organizational skills with the ability to manage multiple tasks and priorities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems. Attention to detail and accuracy in data entry and documentation.
Attributes:
Customer-focused with a positive attitude and strong problem-solving abilities. Ability to work independently as well as part of a team. Comfortable working in a fast-paced environment with tight deadlines.
Schedule:
Full-time position, Monday through Friday (US Hours), with occasional overtime as required.
Environment:
Office-based role with occasional interactions with other departments or warehouse operations.
Compensation:
The salary will be commensurate with experience. We offer a market competitive benefits package, including Insurance.
Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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