AVP/Senior Manager
3 weeks ago
Role :
AVP / Senior Manager - Process Excellence ( Black Belt) - ITeS / BPO / KPO
Location :
Pune / Nasik
Key Responsibilities:
- Create and Drive Process Excellence Transformation Roadmap & Projects.
- Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers.
- Work closely with internal stakeholders and client contacts to develop, cocreate and lead their Transformation journey across multiple accounts. Liaise with Technology, Transitions, Capability and other internal functions to provide endtoend solutions.
- Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.
- Drive contractual productivity, gap assessment, and work with Account leaders to address.
- Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
- Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
- Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
- Drive VOC actionable across the team and maintain / improve scores.
- Contribute and present in client/customer reviews/meetings.
- Creating various approaches, negotiating and fostering relationships with internal and external partners
- Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the longterm sustainability of initiatives Complex change management through collaborating and influencing
Work Experience & Educational Qualification:
- PG / MBA / Graduate with min 10+ Years of exp. in Process Excellence/ Operation Excellence
- Lean Six Sigma Black Belt/ Master Black Belt Certified
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