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Associate consultant
4 months ago
## Associate Consultant
### Job Summary
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Location: Noida
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Project role: Associate consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: LAN/WAN/MAN
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No
of positions:
1
### :
Support the Migration from Zscaler to Prisma solution from Network perspective. Network resource will be required to create the tunnels with Prisma cloud from Network devices. Support Analysis and design phases.
To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on-call escalations or L3 level support and doing incident and problem management Work on value-adding activities such Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
To adhere to quality standards, regulatory requirements, and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute on EN business in the creation of proposals to drive Service improvement plans.
