Customer Service/Customer Support Internship
4 weeks ago
About the internship:As a Customer Service Executive at AcadAlly, you will be instrumental in ensuring the highest level of satisfaction for our users. Your primary responsibilities will include providing exceptional support to our clients and users, handling customer inquiries, and resolving issues promptly. You will also work closely with other departments to address customer needs and help to continuously improve our products and services.
Selected intern's day-to-day responsibilities include:
1. Respond to customer service issues on time. Resolve customer complaints and queries to maintain high customer satisfaction. Assist in creating written materials for customer service use.
2. Process Improvement: Collaborate with cross-functional teams to enhance product and service offerings based on customer feedback. Suggest and implement process improvements to increase the efficiency of the customer service operations.
3. Training and Development: Participate in training sessions to enhance your skills and understanding of our products. Stay updated on industry trends to keep ahead in customer service.
4. Performance Metrics: Help track key performance indicators (KPIs) for customer service effectiveness. Assist in preparing regular reports on customer feedback and service improvements.
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Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 13th May'24 and 17th Jun'24
3. are available for duration of 6 months
4. have relevant skills and interests
Stipend:INR ₹ 15,000 /month
Deadline: :59:59
Other perks:Certificate, Flexible work hours
Skills required:MS-Excel and English Proficiency (Spoken)
About Company:AcadAlly is an ed-tech solution that aims to bring a paradigm shift in the way education is imparted. Our objective is to enhance every student's performance by integrating the trinity of pedagogy, curriculum, and technology. We are focused on utilizing artificial intelligence to provide learners worldwide with a nurturing learning environment.
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