Staff Technical Program Manager

1 month ago

Hyderabad, Telangana, India ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

As a Product Engineering Program Manager, you will be a key member of our exciting product Engineering team who deliver some of the most innovative and cutting-edge technologies to the market.

We are truly a team by supporting each other and celebrating our successes

Role

This role is for a Program Manager and Release Train Engineer (RTE) who will provide leadership and coaching for the Agile Release Train (ART) and help establish product teams from the ground up

What you get to do in this role:

  • Work side-by side with some of the most innovative and collaborative product and technology leaders on high-visibility initiatives
  • Coach leaders, teams and Scrum Masters in Lean-Agile practices and mindsets
  • Manage and optimize the flow of value through the ART and Solution Train using various tools
  • Facilitate ART and Solution Train processes and execution
  • Facilitate PI Planning readiness by driving a vision, roadmap, backlogs through planning events
  • Develop Team PI Objectives into Program PI Objectives
  • Develop annual calendars and timelines for Program Increments
  • Create transparency through reports, dashboards, and status
  • Help manage risks, dependencies and escalate impediments
  • Help manage the team's releases and navigating release requirements
  • Use critical thinking skills to solve difficult and sometimes ambiguous problems
  • Drive process improvements and create documentation to promote best practices
  • Coordinate day to day activities required to deliver a great solution on time
Qualifications

In order to be successful in this role, we need someone who has:

  • 10+ years in project/ program management with a proven track record of leading complex programs
  • A solid understanding of software design, SAFe, and Agile methodologies
  • A solid understanding of release management practices in a SaaS-based organization
  • Ability to build strong, trusting relationships with development teams, product management, stakeholders, and cross-functional development groups
  • Outstanding communication and presentation skills
  • A proven ability to lead through influence
  • Ability to drive the software release process and collaborate on the roadmap for the future
  • Strong critical thinking and problem-solving skills
  • Ability to navigate through organizational complexities, fostering a culture of continuous improvement and adaptability
  • Demonstrated experience in setting up new product teams and driving successful transformations.
  • High emotional intelligence to effectively manage a diverse team working in different environments
  • Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation
  • Demonstrated competence in key program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management, and predictive metrics
  • Encourage, support, and guide continuous improvement of the team, its products, and processes
  • An orientation for execution with a strong process and metrics focus
  • Clearly communicate changes/requests to the team and status/compromises to stakeholders

Preferred Qualifications

  • SAFe 5 Practitioner Certification
  • PMP or Agile Certification
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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