Network Engineer

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Summary

We are looking for Network Operations Engineers who are responsible for the day-to-day operation of network infrastructure. Ideal candidates have a strong understanding of network infrastructure and the ability to administer and troubleshoot network infrastructure to deliver exceptional support to our customers.

If you are a Networking Engineer (f/m/d) with experience with Arista or Cisco switching, Cisco routing, & F5 loadbalancers, and wish to be part of global team supporting world-class Cloud Operations, you could be the perfect match for this job.

We are in the midst of a great transformation inside Global Cloud Services Network Engineering so flexibility within the team as we evolve is a must You must demonstrate the ability to be successful in a fluid, agile, and team-oriented environment.

As part of a pool of shared resources, ability to juggle competing demands are key to success here. The key service areas in our 24x7 high availability, high change throughput context are:

• Incident management managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.
• Change management Supporting the transition from manual to automated execution wherever possible, and supporting change planning and manual execution where necessary.
• Problem management Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.
• Project Support for key delivery initiatives, some engineering resources work on initiatives supporting the stack functions
• Service Requests Execute requests and support automation and simplification of service catalog.

What you'll do

• Operate and maintain date center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
• Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
• Provide project support on improvement initiatives.
• Address continual improvement measures as a result of the problem management process.
• Assist senior support for deep level incident troubleshooting
• Assist complex change preparation and execution.
• Other support tasks, duties, and responsibilities, e.g. hardware installations, troubleshooting, and administration.

Key Performance Measures

• Ticket SLAs and KPIs are achieved
• Escalation procedures, policies and working practices are adhered to All records relating to Service Requests, Incidents, Change, Problems and Knowledge Management are completed accurately and within defined SLAs
• Projects are delivered in line with project quality standards

What you bring

• Minimum 2 years of data center network infrastructure experience
• Good understanding of network infrastructure and network hardware.
• Ability to think through problems and visualize solutions.
• A dedication to operating with the highest standards of availability and scale
• In depth knowledge of the TCP/IP protocol suite required
• Ability to implement, administer, and troubleshoot network infrastructure devices, including data center EVPN switching & routing fabric, firewall, routers, switches and loadbalancers
• Good experience across vendor network operating systems (e.g. IOS XE, NXOS, IOS XR, eOS) required
• Experience with Network technologies (BGP, HSRP, VRRP, Routing Domains, VLANs, VxLAN, VRF, etc.) is a plus
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside of IT and cross organizations.
• Knowledge of application transport and network infrastructure protocols.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.
• Network security experience.

(Experience working on 2-3 skills mentioned above is ideal for this role)

Strong verbal and written communication skills:

• Command of the English language is required
• Proficiency in German is a plus
• Dedication to the concept of Continuous improvement.

Willingness to work rotating on-call shifts, 8x5 on weekdays and 24h weekends and holidays

#DevOpsT2

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.