Trainee - Global Client Services

3 days ago

Pune, Maharashtra, India Nuveen Full time
Customer Service Specialist
The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties
  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.
Educational Requirements
  • High School Preferred
Work Experience
  • No Experience Required
FINRA Registrations
  • SRC Indicator: NRF
Physical Requirements
  • Physical Requirements: Sedentary Work
Career Level
2IC
Related SkillsAdaptability, Automation, Communication, Continuous Improvement Mindset, Critical Thinking, Customer Engagement, Digital Savviness, Group Problem Solving, TIAA Products/Services Acumen

_____________________________________________________________________________________________________

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.


Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone:

Email:

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

  • Trainee - Client Services

    2 weeks ago

    Pune, Maharashtra, India TIAA Full time

    Trainee, Client ServicesProvides a full range of administrative support and coordination of related activities for fiduciary products and services.Key Responsibilities and Duties Supports trust administration activities such as scheduling, travel arrangement and accounts payable invoices. Follows up and documents customers' inquiries regarding banking...

  • Trainee Associate

    2 weeks ago

    Pune, Maharashtra, India Western Union Full time

    Trainee Associate, Pune, IndiaWould you like to use your experience and talent for accounting to a global business that is committed to moving money for better? Are you interested in driving successful audit strategies that will transform globally our customer and employee experience? Join Western Union as Trainee Associate.Western Union powers your...

  • Trainee Exim

    2 weeks ago

    Pune, Maharashtra, India EximTrade Consulting Services Private Limited Full time

    We have an opening for the position of "Trainee EXIM" in our Company.Please find all the details- Full time Job:Post - 'Trainee Exim'Type of Job - Full time JobAttend full time company office / client offices. Ability to respond effectively to the needs of the organization. Willingness to travel to client locations, Govt. offices, etc.Detailed Profile -...

  • Client Service Principal

    2 weeks ago

    Pune, Maharashtra, India Sungard Availability Services Full time

    Location:India - Pune (EON Cluster D)Think you're someone who has great talent? Are you Someone who is technically able to perform the duties of the role and works at an advanced level? Someone who fits with the culture of the organization and the teamand the manager? Someone who embodies the Core Values and Behaviors and is engaged, innovative and...

  • Client Service Principal

    2 weeks ago

    Pune, Maharashtra, India Sungard Availability Services Full time

    Location:India - Pune (EON Cluster D)Think you're someone who has great talent? Are you Someone who is technically able to perform the duties of the role and works at an advanced level? Someone who fits with the culture of the organization and the teamand the manager? Someone who embodies the Core Values and Behaviors and is engaged, innovative and...

  • Trainee Exim Associate

    2 weeks ago

    Pune, Maharashtra, India EximTrade Consulting Services Private Limited Full time

    We have an opening for the position of "Trainee EXIM Associate" in our Company.Please find all the details- Full time Job:Post - 'Trainee Exim Associate'Type of Job - Full time JobAttend full time client office.Ability to respond effectively to the needs of the organization.Willingness to travel to client locations, Govt. offices, etc.Detailed Profile...

  • Global IT Client Engineering Specialist

    2 weeks ago

    Pune, Maharashtra, India Burckhardt Compression Full time

    Career Opportunity with Burckhardt CompressionWe are seeking motivated and experienced professional who can effectively contribute to the role deliverables connected with position below.In this position you can actively participate to our growth and make a significant impact in a fast-paced environment as:Position:Engineer Client EngineeringLocation:...

  • Global IT Client Engineering Specialist

    2 weeks ago

    Pune, Maharashtra, India Burckhardt Compression Full time

    Career Opportunity with Burckhardt Compression We are seeking motivated and experienced professional who can effectively contribute to the role deliverables connected with position below. In this position you can actively participate to our growth and make a significant impact in a fast-paced environment as: Position: Engineer - Client Engineering ...

  • Ca Industrial Trainee

    2 weeks ago

    Pune, Maharashtra, India Alfa Laval Full time

    Role - CA Industrial TraineeWe create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we're good at it. But now we want to be even better We're looking for an CA Industrial Trainee for our GFSS India Pune Location. We are already providing Finance shared...

  • Graduate Engineer Trainee

    2 weeks ago

    Pune, Maharashtra, India SNOVAC Full time

    Company Description SNOVAC provides comprehensive and sustainable solutions for all HVAC and kitchen requirements, including design, installation, and maintenance. With a global presence in INDIA and Dubai, UAE. SNOVAC adapts to the specific needs of each region while maintaining high standards. As authorized channel partners for industry-leading brands, we...

  • Trainee Business Development Internship

    4 weeks ago

    Pune, Maharashtra, India EximTrade Consulting Services Private Limited Full time

    About the internship:We have an opening for the position of Trainee Business Development profile in our company.Selected intern's day-to-day responsibilities include:1. Data Compilation of potential clients and to identify new leads and potential new markets.2. Contacting potential clients via email or phone. 3. Sharing company profile, Presentations, Notes...

  • Trainee Business Development Internship

    2 months ago

    Pune, Maharashtra, India EximTrade Consulting Services Private Limited Full time

    About the internship:We have an opening for the position of Trainee Business Development profile in our company.Selected intern's day-to-day responsibilities include:1. Data Compilation of potential clients and to identify new leads and potential new markets.2. Contacting potential clients via email or phone. 3. Sharing company profile, Presentations, Notes...

  • KPMG Global Services

    2 weeks ago

    Pune, Maharashtra, India KPMG India Full time

    Job Opening at KPMG Global ServicesKPMG Global Services (KGS) established in India in 2008, is a global delivery organization collaborating with over 50 KPMG firms to offer a tailored approach to business needs. Operating from Bengaluru, Gurugram, Kochi, and Pune, KGS boasts a team of over 15,000 professionals providing Advisory and Tax services to the KPMG...

  • Marketing Trainee

    2 weeks ago

    Pune, Maharashtra, India Ciferon Full time

    Pune, Maharashtra 411015, India Permanent Marketing yearsJob Title:Marketing TraineeJob Description: As a Marketing Trainee at Ciferon, you will have the opportunity to work on various marketing campaigns and promote the Ciferon brand to potential customers via online/offline mode. This is an onsite position located in Pune, and it is a great opportunity to...

  • Technology Trainee

    2 weeks ago

    Pune, Maharashtra, India TIAA Full time

    Trainee - Cyber Security - INTo develop and evaluate equipment and processes to improve the safety, reliability, and maintainability of products and systems.Key Responsibilities and Duties The Trainee, information Technology job will be required to provide daytoday support The incumbent will be required to work on processes to improve the safety,...

  • Associate, Client Services

    2 weeks ago

    Pune, Maharashtra, India Data Axle Full time

    Job Description About Data Axle: Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle has set up a strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology...

  • Client Success Manager

    2 weeks ago

    Pune, Maharashtra, India Atica Global Full time

    Atica Global : Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a...

  • Client Services Associate

    2 weeks ago

    Pune, Maharashtra, India Data Axle Full time

    About Data Axle:Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle has set up a strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging...

  • KPMG Global Services

    2 weeks ago

    Pune, Maharashtra, India KPMG India Full time

    The following job opening is with KPMG Global Services.KPMG Global Services (KGS) was set up in India in 2008. It is a strategic global delivery organization, which works with more than 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS journey has been one of consistent growth, with a current employee...

  • Client Success Manager

    2 weeks ago

    Pune, Maharashtra, India Atica Global Full time

    Atica Global :Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive...