Customer Service Representative

4 weeks ago

Hyderabad, Telangana, India Dupont Full time

En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo.


Si deseas ser parte de una empresa multindustrial líder que ofrece soluciones sostenibles que aportan un valor y una finalidad reales, una empresa con espíritu de colaboración en la que se valora la diversidad de pensamiento y donde existe la creencia de que se trabaja mejor cuando se trabaja en equipo, DuPont es tu empresa.


Nos complace comunicar que el 22 de mayo de 2024, DuPont anunció sus planes de separarse1 en tres empresas independientes y líderes en el sector que cotizan en bolsa.

Con este movimiento estratégico, surgirán negocios centrados con distintos perfiles de inversión.

Creemos que, con las separaciones propuestas, se crearán oportunidades para que las tres futuras empresas ofrezcan un mejor servicio a sus clientes y generen valor a largo plazo para las partes interesadas.

Se espera que este proceso se complete en un plazo de 18 a 24 meses a partir de la fecha del anuncio.

Nos comprometemos a apoyar a nuestros empleados durante esta transición y a garantizar que el proceso de separación se lleve a cabo sin dificultades y de forma exitosa.

Esperamos dar la bienvenida a nuevos talentos que tengan el interés de contribuir al éxito y crecimiento continuos de nuestra organización en evolución.


¿POR QUÉ TRABAJAR EN DUPONT?
Nuestro objetivo es empoderar al mundo con innovaciones esenciales para crecer. Trabajamos en cosas que importan.


Tendrás la oportunidad de trazar tu camino, ponerte retos y adquirir nuevas capacidades para desarrollar una carrera profesional gratificante y enriquecedora.

Recompensamos a los empleados con una remuneración competitiva e incentivos para reconocer sus habilidades, competencias y contribuciones a los resultados del negocio.


Vive la experiencia de un entorno colaborativo en el que se celebra el trabajo en equipo con una flexibilidad que mejora el equilibrio y una atmósfera inclusiva que acoge a todos.


Conoce nuestra finalidad y hazla tuya mediante la aportación de innovaciones al mercado para mejorar el mundo, comparte un compromiso con la sostenibilidad para mejorar nuestro planeta y retribuye a las comunidades en las que trabajamos y vivimos.


Role & Responsibilities:


The primary duty of the Customer Service Representative is to oversee the end-to-end (E2E) order to cash (OTC) process for their assigned line of business.

The goal is to ensure customer satisfaction by serving as the primary contact for all customer interactions and order processing activities, working closely with key account managers, and other cross-functional stakeholders.

As a key player in order management, the Customer Service Representative plays a critical role in fulfilling customer demands from B2B customers, OEMs, and Channel Partners and ensuring successful execution of orders in a timely manner, without any issues.

Manage different type of customer orders like stock & resale, Indent sales, BOND sales, High Sea Sales etc. through Customer Service work processes and systems. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance.
Liaising with internal stakeholders within business, cross functional team like Supply Chain, Credit, Finance, Logistics, Tax & 3PL's etc.

Responsible for E2E order execution in SAP which includes all the order processing steps from order entry to invoice creation.

Actively monitors open orders and pro-active communication with supply chain to ensure that deliveries arrive at the customer on time, as committed.

Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis.

To ensure effective implementation & monitoring of rebate management program, project discount or any other discount management program & prudent issuance of credit note.

Responsible for new customer on-boarding process & customer master update as and when there is change request.

Review actual sales versus forecast/allocation and Interact with the sales/customer to get better understanding of variations to ensure order fulfillment in accordance with sales plan.

Responsible for driving the E-commerce journey & ensuring functional KPIs are met.
Responsible for filing all the documents pertaining to order to cash process as per internal control guidelines (SOX/CRIM)
To ensure all commercial activities are complying with SOX Requirements and Basic Accounting & Taxation Guidelines.

Experience
Having good commercial knowledge & GST understanding
5+ years relevant working experience – Order fulfillment / Supply Chain
Experience using SAP system for order processing.
Service Cloud & Sales Force Service Cloud experience (preferred)
Proficient knowledge in MS office
Strong interpersonal and communication skills to work with different stakeholders and deliver the result.
Good analysis, problem-solving & Complaint handling skills
Education
Graduate
Post Graduate Diploma / MBA in Operations / Supply Chain Management would be added advantage.

Únete a nuestra comunidad de talento para mantenerte conectado con nosotros

DuPont ofrece igualdad de oportunidades.

Se tendrá en consideración a los solicitantes cualificados sin importar la raza, el color de piel, la religión, la religión, el sexo, la orientación sexual, la identidad de género, el estado civil, la nacionalidad, la edad, la condición de veterano, la discapacidad o cualquier otro colectivo protegido.

Si necesita alguna ayuda razonable para buscar o solicitar un puesto, visite nuestra página de accesibilidad para consultar la información de contacto

(1)Las transacciones de separación están sujetas al cumplimiento de las condiciones habituales, incluida la aprobación final por parte de la Junta directiva de DuPont, la recepción de la opinión fiscal de los asesores legales, la presentación y efectividad de las declaraciones de registro del Formulario 10 ante la Comisión de Bolsa y Valores de los Estados Unidos, las aprobaciones reglamentarias aplicables y la finalización satisfactoria del financiamiento.

Para obtener más información sobre los riesgos, las incertidumbres y las suposiciones que podrían afectar el logro, el plazo esperado y los beneficios previstos de las transacciones de separación, consulta el anuncio de DuPont.

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