Service Transition Manager

3 weeks ago

Hyderabad, Telangana, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Service Transition Manager is responsible for the transition of clients with medium to complex services engagements. This focus within this role is on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.

Working at NTT

Key Roles and Responsibilities:

  • Implements, runs, governs and controls transition projects / programmes from inception through to completion.
  • Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
  • Plans and facilitates engagement sessions with stakeholders in a service transition project.
  • Manages and mitigates service transition risks.
  • Manages client and internal escalations as per the standard NTT Ltd escalation processes.
  • Reports on transition execution against the contracted planning and identify any major issues.
  • Ensures handover for service execution and operational readiness validation has been successful.
  • Supports new services through an Early-life-support model as required.
  • Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
  • Manages virtual teams to deliver the planned outcome for transition and transformation projects.
  • Manages thorough validation and testing of services provisioned as part of the transition.


Knowledge, Skills and Attributes:

  • Proven track record of medium to complex Services Transition Management delivery within an IT environment
  • Proven skills in Project and Transition Management
  • Excellent ability to communicate and negotiate Excellent presentation and organisation skills
  • Highly analytical and data orientated
  • Ability to construct plans and schedules within a framework
  • Working knowledge of Project Management/ governance methodologies
  • Ability to think tactically with an understanding of the operations of a service delivery and operations business.


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent in Information Technology or similar
  • Recognised Project Management certification (PMP, PRINCE2)


Required Experience:

  • Seasoned experience within Service Transitioning / Project management
  • Seasoned demonstrated experience in services transitioning
  • Seasoned experience in project management within an IT environment

Skills Summary

Data Analysis, IT Service Management (ITIL), IT Service Management (ITSM), Managed Services Delivery, Process Design, Project Management, Project Reporting, Stakeholder Management, Vendor Management

What will make you a good fit for the role?

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Service Transition Manager

    6 days ago

    Hyderabad, Telangana, India NTT DATA Full time

    Job DescriptionNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Service Transition Manager

    6 days ago

    Hyderabad, Telangana, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...

  • Transition Manager

    6 days ago

    Hyderabad, Telangana, India Randstad Offshore Services Full time

    Role: Transition ManagerShift time: 2:00pm - 11pm ISTLocation: HyderabadWork model: HybridThe Transition manager will play an essential role leading the transition and transformation of corporate functions, processes and activities moving to the global capability center. The holder of this role will partner with stakeholders from a variety of corporate...

  • Transition Manager

    6 days ago

    Hyderabad, Telangana, India Randstad Offshore Services Full time

    Role: Transition Manager Shift time: 2:00pm - 11pm IST Location: Hyderabad Work model: Hybrid The Transition manager will play an essential role leading the transition and transformation of corporate functions, processes and activities moving to the global capability center. The holder of this role will partner with stakeholders from a variety of...

  • Senior Transition Manager

    6 days ago

    Hyderabad, Telangana, India Brixio Full time

    Location:Hyderabad, Telangana, IndiaModel:HybridMission Duration:12 monthsStarting Date:ASAPMission Context:As a Transition Manager, you will manage end-to-end execution of process transitions across geographies, ensuring readiness in terms of people, infrastructure, technology, and operational stabilizationRole and Accountability:Lead the transition of...

  • Senior Transition Manager

    6 days ago

    Hyderabad, Telangana, India Brixio Full time

    Mission Duration: 12 months, renewable Mission Context: This is a project position within CHC Global Business Services (GBS), aimed at leading the transition to the Target Operating Model for the CHC COE Transformation Project. As a Transition Manager, you will oversee end-to-end execution of process transition activities across geographies, ensuring...

  • Senior Manager, Transition

    6 days ago

    Hyderabad, Telangana, India Ascensus Full time

    Roles & Responsibility: Looking for seasoned transition/project manager with strong knowledge of transition methodology and deep expertise in managing, leading, and reporting multiple transitions for financial domain/business lines. Transforms transitions data into analytical insight resulting in impactful actions and outcome Someone who can...

  • GBS Transition Senior Manager

    3 weeks ago

    Hyderabad, Telangana, India WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • GBS Transition Senior Manager

    4 weeks ago

    Hyderabad, Telangana, India WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Lead Transitions

    6 days ago

    Hyderabad, Telangana, India Ascensus Full time

    Position Purpose: This position is primarily responsible to perform transition/project management with strong knowledge of transition methodology and deep expertise in managing, leading, and reporting multiple transitions for financial domain/business lines. Role and KEY RESPONSIBILITIES Project Lead New work Migrations- adhering to global Transitions...

  • Transition Lead

    6 days ago

    Hyderabad, Telangana, India Wipro Full time

    Role Purpose The purpose of the role is to drive and support transition for mega deals within own BU and contribute to the development of transition expertise within Wipro. Do Lead efforts for effective onboarding of client projects across verticals within BU Understand the transition and guidelines developed for BU by Transition Head Develop understanding...

  • Transition, Project Management-148028-1

    6 days ago

    Hyderabad, Telangana, India Elfonze Technologies Full time

    Job Information:Industry IT ServicesCity HyderabadState/Province TelanganaCountry IndiaZip/Postal Code "Transition Manager, Knowledge Transition, Access and Onboarding : 8-12 Yrs of Transition experience in Applications or Infrastructure. Project Management, Client Management, Job Description: Responsible for planning, coordinating, and executing the smooth...

  • Sr Specialist, Transition

    6 days ago

    Hyderabad, Telangana, India Rimini Street Full time

    About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of...

  • Service Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Deputy General Manager - B&LQualification:Graduate,Post Graduate (preferably MBA)Responsibility:Business,Customer Acts as L3 point of contact for escalation. Accountable for entire Project(s) deliverables. Engage with Client,customer to anticipate issues and needs of the customer related to the project. Responsible to work with transitions and training teams...

  • Service Delivery Manager

    1 month ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Deputy General Manager - B&LQualification:Graduate,Post Graduate (preferably MBA)Responsibility:Business,Customer Acts as L3 point of contact for escalation. Accountable for entire Project(s) deliverables. Engage with Client,customer to anticipate issues and needs of the customer related to the project. Responsible to work with transitions and training teams...

  • Service Delivery Manager

    2 months ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time

    Service Delivery Manager:- CoimbatoreQualification:Graduate,Post Graduate (preferably MBA)Responsibility:Business,CustomerActs as L3 point of contact for escalation.Accountable for entire Project(s) deliverables.Engage with Client,customer to anticipate issues and needs of the customer related to the project.Responsible to work with transitions and training...

  • Senior Manager

    6 days ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Service Delivery Manager

    2 days ago

    Hyderabad, Telangana, India NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • KPO Manager(Ops)

    6 days ago

    Hyderabad, Telangana, India Virtusa Full time

    KPO Manager(Ops) - CREQ186605 Description JOB DESCRIPTION Skill: – KPO Ops Manager Role / Tier:-Manager / Asso. Mgr – T1 Required Qualifications: Key Responsibilities:Managing the complexity associated with changes and service management.Allowing for innovation while minimizing the unintended consequences of change.Changes to existing...

  • We are Hiring for Service Desk

    6 days ago

    Hyderabad, Telangana, India Infosys BPM Full time

    Greetings from Infosys BPM Ltd.,We are hiring for Service Desk - Operations Manager role in Hyderabad.Please find below Job Description for your reference:Infosys BPM Ltd. is hiring for Service Desk - Operations ManagerRole: Service Desk - VoiceDesignation: Operations ManagerShift : 24/7Location: Hyderabad (Work from office)Experience : YearsJob...