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Analyst, CBS HR Services
3 months ago
No Relocation Assistance Offered
# Mumbai, Maharashtra, India
Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team
About Colgate-Palmolive
Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions
If this is how you see your career, Colgate is the place to be
Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.
If you want to work for a company that lives by their values, then give your career a reason to single day.
Who are you?
You are a functional expert:- Provide courteous and efficient customer service through chat messages and online request forms
- Answer questions on Colgate's HR policies, programs and systems in a professional and efficient manner
- Ensure compliance with relevant data privacy and data protection policies and regulations
- Document all relevant notes on inquiries and resolution actions in case management system
- Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
- Research and follow up on open items as necessary to resolve customer questions
- Escalate requests appropriately where guidance or further clarification of policies and procedures is required
- Propose updates to content in the Knowledge Management system to help with future inquiry resolution
- Ensuring timely updation & enhancement of question bank
- Conducting Awareness captain for HR Services
- Regular connect with different streams to understand if there is change in any process and policy and analyzing impact of the same on the question bank
You connect the dots -
- Support in managing vendor agreements
- Purchase order creation in eBay / Ariba system
- Processing Invoice for final payment
- Managing Knowledge Management repository for CBS HR
You are a collaborator -
- Ability to consistently deliver high quality customer service in a professional manner; effective listening and communication
- Good verbal and written english communication skills
- Knowledge of HR processes and practices
- Ability to answer inquiries on own initiative by effective use of relevant written data and information
- Good organization and problem solving skills
- Ability to multi-task and prioritize critical items while learning quickly
- Ability to follow through and successfully manage through difficult interactions
- Ability to handle questions via multiple formats: chat messages and online request forms
You are an innovator -
Leadership Competencies
- Consumer/Customer-Focused - Takes quick action to resolve customer issues
- Communicate Effectively - Clearly and simply expresses ideas and concepts
- Promote Teamwork - Displays teamwork in getting work done
- Sets the Example - Demonstrates ethical, professional behavior in all interactions
HR Functional Competence – Knowledgeable on HR policies and programs
- Technology Utilization – Utilize technology to support issue resolution; respond to questions and provide guidance to users on HR technologies
Technical Competencies
- MS Office or Google Suite
- Knowledge of Salesforce Ticketing tool
- Associate Degree preferred (or equivalent experience)
- 1 year of experience in HR, customer service or related field (preferred)
- 1 year experience in the contact service industry (preferred)
- 2 years of experience in Colgate operations (preferred)
- Experience with HR and/or shared services technology functionality (e.g., case management, knowledge management, ESS/MSS, etc.)
Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.
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