ShadowFax - Manager - Process Excellence (2-4 yrs)
4 weeks ago
Manager - Process Excellence @Shadowfax
- Location: Surat
- Design and run the pan India Process Excellence program
- Thorough understanding of the systems and processes to identify performance gaps and resolve the same
- Centrally drive process audits for operational processes at all DC sites and corrective measures to achieve the benchmarks. Coach the site teams to continuously raise the bar on process excellence.
- Coach the operations team for self audits and drum-beat adherence
- Work with operations team for adherence of operational SOPs via gap analysis
- Designing of stable process SOPs for DC operations
- Design frameworks to undertake data analysis to deep dive the process gaps linked to operational misses
- Lead the central team in rollout of new initiatives and products at sites for process improvements and reapplications
- Develop a culture of loss elimination at sites and coach site teams to lead specific loss elimination projects. Coach the teams on loss elimination tools
Experience:
- 2+ years of post MBA OR 5+ years of post B.Tech experience in an Operations/ Audit/ Quality/ Service Excellence role in a Logistics or supply chain organisation
- Managed a team
- Strong data analysis and problem-solving capabilities - Proficiency in Excel is a must
- Experience of executing things on ground is a must
- Good stakeholder management skills
- Good written and verbal communication skills for articulation of issues, solutions and collaborating with stakeholders at all levels - Proficient in Word, PowerPoint
- Candidates with work experience in Ecommerce logistics operations preferred
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