Converse Placement Services India Pvt Ltd
2 weeks ago
Location :
Bangalore
Experience : 0-1 yrs.
CTC :
Upto 3.5 LPA
Job Summary :
Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
Utilize resources to manage transactions, escalating issues appropriately.
Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
Display professional, positive, and courteous phone etiquette.
Resolve caller's issue accurately and efficiently to minimize call backs.
Understand and proactively addresses user's concerns, identifying the root of the issue.
Skills & Qualifications:
Candidate with excellent communication skills.
Fair understanding of android and iOS phones is preferred
Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
Computer literate
Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) troubleshooting is an added.
Education:
Any graduate/undergraduate(12th / Diploma-12 3)
BE/B.Tech are not eligible
Interview Procedure :
Virtual Interview.
Helpline Number:
Nilu :
To apply:
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All the Best,
Converse Hiring Team.
KeySkills:
Excellent Communication,Excellent Communication Skills
Functional Area:
BPO
Candidate Profile Detail
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