Specialist/Leader Logistics

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSU's (job level specific) and an employee share option purchase program.
• We realize time away to recharge is non-negotiable. We offer flexible paid time off
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

This is a key supply chain role coordinating the logistics and related functions across multiple supply chain groups. A sound knowledge of Logistics best practice covering both warehousing and freight management is essential – along with import/export experience. This role requires a highly committed individual who will proactively manage complex situations displaying a logical project management based approach, problem solve as required and keep stakeholders involved and updated. This role reports directly into the International Logistics Senior Manager.

• Plan, manage and evaluate logistics operations liaising with Internal stakeholders, Freight Forwarders, CHA's, LSP's and Customers.
• Monitoring custom regulations frameworks (custom valuations, product classification, Free Trade Agreement etc.) and ensure process in place to identify and implement changes as needed.
• Deliver solutions to logistics problems (International/ Domestic freight) while maintaining high levels of quality and services within budgetary requirements.
• Monitor and manage quality, quantity, delivery times and logistics costs in the whole distribution channel, negotiate rates with freight forwarders, CHA's, LSP's, recommend optimal routes & frequencies.
• Set functional objectives/KPI's, review and assess ongoing performance of team. Support continuous improvement initiatives and identify inefficiencies, and cost optimization opportunities.
• Undergo internal and external audits with zero tolerance.
• Ensure accurate data management and timely MIS to stakeholders.
• Responsible for partner relationship management, timely payments, reconciliation etc.
• Supervising the preparation, filing, collection, and archiving of import/export-related licenses, permits, and other trade-related documents as necessary for business activities within India.
• Liaison and working closely with cross-functional teams including Account, Legal/Trade, Tax, Product Management, Technology, Sourcing, and Commercial to facilitate optimal implementation of business objectives.
• Review, Interpret, analyze data, and provide meaningful inputs to stakeholders in the organization to aid customer services and continuous improvement.

Warehousing & Distribution:

• Daily management of Direct Order Fulfillment (DOF) warehouse.
• Establish processes to manage inventory in WH (either goods or indirect items such as over packing).
• Ensure the timeliness of shipping plan:
• Manage resources to accomplish the plan adequately.
• Work with partner to secure resources for daily operations.
• Monitor and suggest changes to workforce allocation to mitigate bottlenecks and maintain efficiency levels.
• Analyze capacity trends and proactively suggest changes to the plan to support peaks and seasonality of the business.
• Escalate DOF issues and engage the Global Commodity team as needed.
• Provide timely feedback to partners to prevent and/or address impact of order fulfillment metrics.
• Coordinate with our partner the rolling weekly orders drive and ship plan.
• Communicates effectively with Scheduling and Fulfillment teams on delivery commitments, issues affecting orders or schedule changes.
• Participates in cross functional production & supplier meetings to ensure on time delivery shipments
• Works with suppliers to ensure system data integrity of DOF related activities
• Performs "what if" analysis and rough-cut capacity planning for potential opportunities to establish projected shipment dates.
• Proactively engages with IT in system issues impacting shipping plan and DOF commitments.
• Support system migrations and testing required to maintain warehouse control and efficiencies.
• Manage Receiving process by ensuring adequate communication for inbound material on a timely manner.
• Interface with IT on systems issues affecting the DOF operations.

What Does Ciena Expect of You?

• Initiative – you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process.
• Communication expertise – you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
• Relationship builder – with an ability to influence, you're able to get work done through others.
• A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.

Preferred Technical Skills:

• Minimum ten years' relevant experience in any international company with Logistics, distribution, OR Supply chain management.
• Direct import and/or export compliance experience with solid knowledge of India EXIM regulations as well as Indian Customs regulations.
• Knowledge on process and compliances related to EOU, STPI, SEZ, FTA, FTWZ, etc.
• Knowledge and working understanding of trade regulations, including FTP, DGFT, CBIC, MOEF.
• Understanding of ICEGATE and application of IGST.
• Experienced in setup and implementation of import / export schemes to reduce import/export costs.
• Ability to navigate EXIM bank requirements for export / re-importation / drawback.
• Interaction with SVB on valuation rulings and supporting documentation; CESTAT process.
• Strong knowledge of ITC-HS classification and Customs Act for imports/exports of hardware, software , technology etc.
• End-to-end warehouse process knowledge.
• Direct Order Fulfillment (DOF) knowledge.
• Understanding of MRP systems, preferable Oracle under warehouse environment.
• Proven ability to achieve results through Lean Manufacturing resources.
• Flexibility to work in different time zone to engage with Global peers and stakeholders.
• Analytical skills, detail-oriented, and possess the ability to anticipate problems and diffuse situations.

Minimum Qualifications:

• Any bachelor's degree
• Strong people/influencing skills
• Excellent computer skills: Outlook, Excel, Power point, and experience with OTM/GTM a plus.
• Language known: Hindi and English; knowing Tamil will be an advantage.

People Management Skills:

• Manage, coach, and develop high performing team and individuals that meets objectives and delivers desired results, adds value, and practices continuous improvement approach.
• Set functional objectives/KPI's and review/assess ongoing performance of direct reports.
• Overall, a team player to take the whole team together towards achieving the goals of the organization.

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