Process Manager

4 weeks ago


Mumbai, Maharashtra, India iimjobs Full time
Process Manager - Claims - Life Insurance

Job Purpose :
To ensure that insurance claims are handled efficiently and that payment for valid claims are made to the nominee / beneficiary

Key Responsibilities :

  • To handle claim assessment and control the process within TAT
  • To analyze the case and trigger investigations wherever necessary
  • To ensure appropriate scanning of claim documents for fraud check
  • To respond to claimant queries / mails properly with prompt action
  • To ensure client servicing, prompt reply, action initiation
  • To ensuring payment of claim to the correct nominee/beneficiary
  • To identify and mitigate the risk in discussion with manager

Specific Authorities( Financial & Non Financial) :

  • Investigation trigger of Claims for appropriate Assessment
  • Appropriate assignment of cases to Reinsurance for Opinion
  • Preparation of letters in line with Company policy

Internal Key Performance Indicators :

  • Accuracy in Claims Assessment & Payout = 100%
  • Customer Management (Email/Calls) with NPS > 50

Job Requirements :

Qualifications :
Graduate/Post Graduate (Preferably in Finance or Statistics)

Experience : 0-4 years of relevant experience

Functional Competencies :

  • Claims & Risk assessment
  • Reporting, Compliance and audits
  • Analytical skills
  • Process & System knowledge

Behavioral Competencies :

  • Execution Excellence
  • Customer Centricity
  • Collaboration
  • Business Acumen

Key Interactions :

Internal Nature or purpose of interaction :

  • F&A, MIS team
  • Daily coordination with finance/accounts team
  • Automation requirement discussion
  • Data from system MIS/Reports

External Nature or purpose of interaction :

  • IDRA, clients
  • To coordinate with claimants for documents, claim status
  • To understand IRDA guidelines and updates
  • To coordinate with Vendors for investigating potentially fraudulent claims

  • Process Engineer

    4 weeks ago


    Mumbai, Maharashtra, India Lyondell Basell North America Full time

    LyondellBasell (LYB)- Solutions for A Better Tomorrow The new LYB Basic FunctionPosition Summary: To supervise and co‐ordinate all process engineering work activities during definition, design, commissioning and startup phase of new projects, capacity expansions and modifications. At any given time, should be able to handle, self-execute, supervise, and...

  • Human Resources

    3 weeks ago


    Mumbai, Maharashtra, India Triton Process Automation Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Assist with recruitment efforts, including sourcing candidates, screening resumes, and scheduling interviews2. Set up a centralized database system to store candidate information, interview schedules, and feedback from hiring managers3. Maintain accurate employee records, including...


  • Mumbai, Maharashtra, India Jubilant HR Consultants Full time

    Job Description :Our Client is a top Life Insurance Company headquartered at Mumbai. It became the first private life insurer to attain assets under management of `1 trillion. It is also the first insurance company in India to be listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE).Key Responsibilities :- Managing reinsurance processing...

  • Process Engineer

    5 days ago


    Mumbai, Maharashtra, India timesjobs Full time

    Job DescriptionMain accountabilitiesBill of Material definition and Management for New Product introduction /Product modification /Regular Production in SAPCreation of project timeline for sharing with customer/BD teamCII:work on improvement project by line balancing and small automation projectsInteraction with Business Development for defining the scope of...


  • Mumbai, Maharashtra, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager - B&LQualification:Graduate (exclusion:BE,BTech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process/sub process functions terminologies (such as SOP QC checklists). Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare...


  • Mumbai, Maharashtra, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager - B&LQualification:Graduate (exclusion:BE,BTech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process/sub process functions terminologies (such as SOP QC checklists). Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare...


  • Mumbai, Maharashtra, India Cognizant Technology Solutions Full time

    Team Lead|Team Manager - B&LQualification:Graduate (exclusion:BE,BTech,MCA)Responsibility:Business,Customer Minimal Customer interaction under guidance. Understands Domain Process/sub process functions terminologies (such as SOP QC checklists). Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare...

  • Global Process Owner

    3 weeks ago


    Navi Mumbai, Maharashtra, India BASF SE Full time

    Global Process Owner Engineering & Maintenance - AP Process Excellence | BASF Agricultural Solutions Agriculture is crucial to everyone's existence. At the Agricultural Solutions (AP) division we combine innovative thinking with practical action to find the right balance for success - for farmers, agriculture, and future generations. With seeds and traits,...

  • Global Process Owner

    3 weeks ago


    Navi Mumbai, Maharashtra, India BASF SE Full time

    Global Process Owner Site Logistics - AP Process Excellence | BASF Agricultural Solutions Agriculture is all about balance. The balance that is crucial to everyone's existence - also applies to our Agricultural Solutions division. We connect innovative thinking with practical action to find the right balance for success - for farmers, agriculture and future...


  • Mumbai, Maharashtra, India Eggfirst Advertising Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Assist in creating new and revised policies and procedures2. Create, maintain and enhance Excel reports3. Manage and update everything in Excel4. Co-ordinating with Team management to follow proper procedure5. Proactively contribute to process improvement efforts6. Prepare flow...

  • Global Process Owner

    3 weeks ago


    Navi Mumbai, Maharashtra, India BASF SE Full time

    Global Process Owner Market to Order - AP Process Excellence | BASF Agricultural Solutions Agriculture is all about balance. The balance that is crucial to everyone's existence - also applies to our Agricultural Solutions division. We connect innovative thinking with practical action to find the right balance for success - for farmers, agriculture, and...

  • Global Process Owner

    3 weeks ago


    Navi Mumbai, Maharashtra, India BASF SE Full time

    Global Process Owner Reporting & Analytics AP Process Excellence | BASF Agricultural Solutions Agriculture is crucial to everyone's existence. At the Agricultural Solutions division we combine innovative thinking with practical action to find the right balance for success - for farmers, agriculture, and future generations. With seeds and traits, crop...

  • Global Process Owner

    3 weeks ago


    Navi Mumbai, Maharashtra, India BASF SE Full time

    Global Process Owner Book to Report & Tax Operations - AP Process Excellence | BASF Agricultural Solutions Agriculture is all about balance. The balance that is crucial to everyone's existence - also applies to our Agricultural Solutions division. We connect innovative thinking with practical action to find the right balance for success - for farmers,...


  • Mumbai, Maharashtra, India Medius Technologies Private Limited Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Taking care of the collection and recovery of the commercial vehicle portfolio2. Handling individual collection portfolios3. Updating visit trails and money collection details on the mobile app4. Ensuring 100% visits on all cases and tracking asset utilization and availability5....

  • Process Executive

    4 weeks ago


    Mumbai, Maharashtra, India Cognizant Technology Solutions Full time

    OPERATIONAL RESPONSIBILITY: Attend training sessions and develop self-capabilities on an ongoing basis · Customer satisfaction to recognize timelines and qualities in published outputTimely and high quality completion of cases, according to established objectives · Support internal systems, methods and procedures to maintain compliance.Understanding of...


  • Mumbai/Thane, Maharashtra, India Uber9 Business Process Service Private Limited Full time

    Job Description :We are searching for a talented Cloud Network Engineer to join our team and play a key role in designing, implementing, and managing our cloud network infrastructure. In this role, you will be responsible for ensuring our cloud network is secure, reliable, and meets the ever-growing demands of our business.Responsibilities :- Design, plan,...


  • Mumbai, Maharashtra, India timesjobs Full time

    Job description : Data Processes Center Coordinator BPO Asia Pacific Andheri (East), Mumbai Exp: 3 to 5 years Required education / skills / know how: Good command of spoken and written English. Good skills in MS office applications years experience in forwarding industry, excellent knowledge of documentation and procedure is preferable. Detail minded and...


  • Mumbai, Maharashtra, India timesjobs Full time

    about the role Shift management ITIL Process adheranceabout you ITIL V3 Minimum 7 years experience in Process management Well experienced in team management/Shift management ISO 20K/27K awarenessadditional informationGood ITIL understanding, 7-9 years of experience in ITIL process handling, team handling, shift management, Major escalation driving, ready to...


  • Mumbai, Maharashtra, India BMC Software Full time

    BU Description This position is responsible for automation projects within BMC for an assigned business group. responsibilities include developing automation solutions, creating and managing technical documents, automation maintenance & support. Primary Roles and Responsibilities: · Design, develop, test and deploy Robotics Process Automation (RPA)...

  • Product Manager

    4 weeks ago


    Mumbai, Maharashtra, India iimjobs Full time

    Product Manager - WealthJob Description:Manager - Wealth, ProductsExperience (6+ Years)Location - MumbaiThe Product Team is responsible for deliberating and helping the firm develop. investment, Product & Economic strategy catering and focused on High Net WorthIndividual clients as well as Corporate Treasuries across all investable assets.Key...