Process Executive

2 months ago


Mumbai, Maharashtra, India Cognizant Technology Solutions Full time

OPERATIONAL RESPONSIBILITY:


  1. Attend training sessions and develop self-capabilities on an ongoing basis ·
  2. Customer satisfaction to recognize timelines and qualities in published output
  3. Timely and high quality completion of cases, according to established objectives · Support internal systems, methods and procedures to maintain compliance.
  4. Understanding of client KPI & CPI requirements · Ensures all the records and documents maintained as per organizational requirements.
  5. Leave management policy · Importance of login hours and schedule adherence.
  6. Contribution in ideas of process improvement PERFORMANCE STANDARDS MEASURABLE.
  7. To meet the set productivity target.
  8. To be punctual by attending meetings and trainings at their scheduled time.
  9. To meet the quality target.
  10. To meet defined timelines for each activities.
  11. Decent email writing skill NON-MEASURABLE.
  12. Self-motivation.
  13. Self-discipline.
  14. Achievement orientation.

Relationship building ability


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