MS Technical Specialist

4 weeks ago

Chennai, Tamil Nadu, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

What you'll be doing

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization including opportunities for automation of work


Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications

  • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)


Required Experience:

  • Demonstrated work experience
  • Demonstrated experience required in Engineering function within a medium to large ICT organization
  • Demonstrated experience of Managed Services
  • Demonstrated working knowledge of ITIL processes
  • Demonstrated experience working with vendors and/or 3rd parties

Skills Summary

Cisco Routers and Switches, Data Networking, Local Area Network (LAN), Multicasting, Networking Infrastructure, RADIUS AAA, Routing Protocols, TACACS, Topology Optimization, Virtual Private Networks (VPNs), Wireless Local Area Network (WLAN), Wireless Networks

What will make you a good fit for the role?

Remote Type

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • MS Technical Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • MS Technical Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Technical Specialist

    1 month ago

    Chennai, Tamil Nadu, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Technical Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    Job DescriptionNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Technical Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Technical Specialist Middleware

    1 month ago

    Chennai, Tamil Nadu, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Technical Specialist –MS, Storage

    1 month ago

    Chennai, Tamil Nadu, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • MS Technical Specialist Middleware

    4 weeks ago

    Chennai, Tamil Nadu, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Technical Specialist –MS, Storage

    4 weeks ago

    Chennai, Tamil Nadu, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Technical Compliance Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India V Full time

    Vacancy NameTechnical Compliance SpecialistVacancy NoVN13473Location CountryIndiaWork LocationChennaiWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management...

  • Technical Services Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Trimble Full time

    Technical Services Specialist Summary The Technical Services Specialist will report to the Technical Services Supervisor/Manager and be responsible for using various tools to complete software customization projects. Assignments will include developing Java Script and SQL projects, custom Crystal Reports, SSRS reports and dashboards, implementing...

  • Technical Solutions Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Kissflow Full time

    Who we are? inc is a rare breed of SaaS - Cloud platform software company, now marking its presence in the Lowcode, Nocode space. Founded in 2004, we have withstood the test of time. Kissflow is our flagship platform that has over 10,000+ businesses, close to 1 million users, across 160+ countries globally. That includes popular, Fortune 500 companies like...

  • Technical Solutions Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Kissflow Full time

    Who we are? Kissflow inc is a rare breed of SaaS - Cloud platform software company, now marking its presence in the Lowcode, Nocode space. Founded in 2004, we have withstood the test of time. Kissflow is our flagship platform that has over 10,000+ businesses, close to 1 million users, across 160+ countries globally. That includes popular, Fortune 500...

  • MS Dynamics AX Technical Consultant

    2 weeks ago

    Chennai, Tamil Nadu, India Hexaware Technologies Full time

    MS DynamicsAX :Technical ConsultantChennai/Mumbai/Pune/Bengaluru/Noida/CoimbatoreHybridJob Description:Responsibilities:Operate, optimize, and support the Microsoft Dynamics AX environment.Conducting code reviewsImplementing full life cycle Dynamics AX F&OUpgrading to newer versions of Dynamics AX F&OManaging cloud deployments using Lifecycle ServicesData...

  • Technical Specialist

    1 month ago

    Chennai, Tamil Nadu, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Technical Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Technical Specialist Network

    2 weeks ago

    Chennai, Tamil Nadu, India HBK Full time

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...

  • Specialist I, Technical

    2 weeks ago

    Chennai, Tamil Nadu, India H.B. Fuller Full time

    As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...

  • Technical Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Gen Full time

    About the Company:Join Gen, a global company leading Digital Freedom through popular consumer brands like Norton, Avast, LifeLock, and more. With a mission to safeguard digital lives worldwide, our team is always on the lookout for passionate individuals eager to make a difference.When you're part of Gen, you gain access to a range of resources to excel in...

  • B2B Sales Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Decathlon Chennai Full time

    Company is your one stop shop for buying sports goods online in India. We are B2C now, open for all to buy sports products at an extremely affordable.Role DescriptionThis is a full-time on-site role located in Chennai for a B2B Sales Specialist. The B2B Sales Specialist will be responsible for managing and growing relationships with business customers,...