VR Telephone Sales

4 weeks ago

Hyderabad Secunderabad, India timesjobs Full time


The objective of the team is to call the prospect leads in London that are sourced through different mediums and invite them for an open day to meet a Students Advisor.

The advisors would help them apply for one of our many Vocational courses available in our University and Colleges in London.

They will require a thorough understanding of relevant systems/processes, GUS product or of the working environment. Role holders will strive to achieve set targets, organise their own day-to-day work to meet clear objectives.


Independence and initiative will be required to react to changing priorities and work circumstances, with scope to make decisions within clear parameters.

This may also include responding to complaints and escalated issues, and resolving problems involving other departments.

They will typically set and monitor standards within their own work area, with scope for improving operational effectiveness and quality service through the application of process improvement.

KEY ACTIVITIES & RESPONSIBILITIES

Making outbound calls in a timely manner, ensuring service level targets are met
Monitor, manage high volumes of leads assigned to the individual
Call prospect leads for multiple brands
Navigate through different brand web sites and government sites to source information for the leads
Accurately and efficiently update leads details into company databases (CRM)
Make follow up calls with potential leads
Meet individual daily, weekly and monthly targets (for quality and productivity).
Providing individually tailored advice to all prospective students
Exploring possible career paths for students and matching it with specific GUS offerings
Building commonalities to gain trust and engage potential students
Provide outstanding customer service to all students, and all stakeholders, which is timely and efficient, and encourages students to choose GUS
Handling student enquiries regarding different programmes from potential students business partners
Providing individually tailored advice at all times
Portraying a positive and professional image of GUS at all times. Generating a positive and sought after image of GUS

QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Essential Desirable

Qualifications/Education Graduation in any field

A relevant sales qualification

Knowledge/Skills Customer focused with excellent interpersonal skills to include professional credibility, relationship building, and influencing customer comes first
Familiarity with CRM systems and practices
Both advisory and sales skills
Analysis and decision-making skills
Excellent presentation skills and a high level of confidence
Ability to multitask in a busy, highly pressured and fast-paced working environment
Be able to provide career guidance and explore relevant career pathways for students
Excellent verbal and written communication

An understanding of Higher / Further education and an interest in working in the education sector
Expert in Excel, able to run pivot tables and presentations

Experience 2 yrs of international calling
Proactive, self-motivated and achievement driven with a can-do attitude
Organized, confident, self-disciplined, thorough and logical

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