Team Lead

2 weeks ago

Bengaluru, Karnataka, India Iron Mountain Full time

Join Iron Mountain:

At Iron Mountain, we believe that meaningful work can positively impact our clients, employees, and the environment. That's why we're looking for dedicated individuals to be a part of our team. Whether you're starting your career or seeking a new challenge, come talk to us and discover how you can enhance your work experience at Iron Mountain.

What We Do:

Iron Mountain offers expert and sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage. We collaborate with 225,000 customers globally to preserve their priceless artifacts, optimize their inventory, and safeguard their data privacy responsibly.

Your Role:

The main focus of this position is to deliver exceptional customer service at Iron Mountain. You will lead a team, ensuring consistent service quality, coaching and mentoring team members, resolving client issues, and maintaining a deep understanding of Iron Mountain products.

Key Responsibilities Include:

  • Awareness of team activities
  • Processing orders and indexing
  • Resolving client issues and escalations
  • Training team members on products and processes
  • Quality monitoring and feedback
  • Real-time workload management
  • Building and maintaining product knowledge
  • Driving high performance culture

Key Qualities We Look For:

  • Enthusiasm and motivation
  • Respect and professionalism
  • Integrity and trustworthiness
  • Adaptability and flexibility
  • Customer-centric approach
  • Commitment to excellence

Decision Making and Relationships:

This role involves leading and managing a team of 9 Quality Assurance members with key interactions with internal departments like Sales, IT, and Customer Success Management.

Commitment to Equality:

Iron Mountain upholds a policy of equal employment opportunity, valuing diversity and inclusion. We welcome applicants from all backgrounds without discrimination.

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